How to Get My HP ENVY 7955e Printer Back Online on Windows?

In my long career as a printer technician, every printer user I’ve encountered has faced an offline problem at some point. Last week, my printer suddenly showed errors and became unresponsive, but thanks to my years of experience, I quickly brought it back online. However, it could be a daunting situation for someone facing this problem for the first time or who is not tech-savvy.

I wrote this guide for users who struggle to fix the offline issue with their printer. If you are also having an offline error with your HP ENVY 7955e printer, then reading this blog post will help you get your printer online again.

Solution 1: Restart Your Device

Usually, restarting the device helps in fixing the offline issue in printers. Follow the proper guide below to restart your HP ENVY printer and see if it helps in fixing the issue.

First, you need to restart your computer or smartphone. (Also, if your printer is connected to a network, then restart your router.)
You need to press the power button on your printer to ensure it is completely off. (Note: If your printer does not turn off, then remove the power cord from the printer and the power source.)
Now, leave everything disconnected for around 1-2 minutes.
After that, attach all the cables and cords to the printer, computer, and power socket.
Turn on the devices and connect them to see if the printer is online.

Solution 2: Run Diagnose & Fix From the HP Smart App

If your printer is in the offline state, then you need to run the diagnose & fix features in the HP Smart app.

For the first step, you need to open the HP Smart app on your device. (If you don't have the app, then download it from the official HP website.)
On the app, click on the Diagnose & Fix icon. (If you are using a Mac system, you need to choose the Diagnose and Fix option from the Printers menu.)

Now, click on the Start button/icon and wait for the system to scan for the problem. (You should not close the HP Smart app when the device is running for the scan.)
After the scan, you will see the problem with your printer; if there is one, follow the instructions to fix it.
If it does not show any problem, then exit the page and move to the next solution.

Solution 3: Remove Your Printer and Then Re-Add

The steps below will help you remove the printer from the device and re-add it to resolve the offline issue.

On your device, launch the HP Smart app.
On the HP Smart app home screen, right-click the printer icon and choose Hide Printer.

Next, choose the Hide Printer option again to complete the removal.
After that, you need to select the Add Printer or the (+) sign to re-add the printer.
Now, see if your printer is out of the offline state.

Solution 4: Set Your Printer as Default

Sometimes, printers show an offline problem if they are not selected as your default printing device. Below are the steps you can follow to choose the printer as your default printing machine.

On your Windows computer, you need to search for Printers & Scanners and then open it.
Then, you need to ensure that the checkbox next to "Let Windows manage my default printer" is not checked.
From the list of printers, click your printer’s name and then click Manage. If multiple printer names match yours, select the idle or online printer.

You need to click on the Set as default under Manage your device.

Check if your printer is working perfectly; move to the next step if the issue is not resolved.

Solution 5: Create a New Printer TCP/IP Port

You can create a new TCP/IP port for your printer to get rid of the offline issue in your printer.

Go to the control panel of your HP ENVY 7955e printer to select the Wireless or Network Settings menu.
You need to choose the Network Configuration Report or Network Configuration Page.
It will print the network configuration report. Look for your HP printer's IPv6 address in the 802.11 Wireless section. (The address starts with fe80.)

Now, you should access the Printers & scanners page on your Windows computer.
Then, click on the name of your printer in the list, and click Printer properties or Manage > Printer properties.
After that, go to the Port tab and choose the Add Port option.
In the list of available port types, choose Standard TCP/IP Port, and then select the "New Port" option.

In addition, you need to enter the printer's IPv6 address and then click Next.
After that, choose the new Standard TCP/IP Port from the options, and then click OK.

Frequently Asked Questions

Question

Why Is My HP ENVY 7955e in an Offline State?

Various reasons can put your printer offline. Here are some common ones:

● Your printer is not connected properly or is facing a network problem.

● The printer driver is outdated or corrupted.

● Your printer is not selected as the default printing machine.

● Your printer is facing some technical glitches.

● The printer configuration is not done properly, and more.

Question

How to Fix Offline Error in HP Printer?

These are the quick and precise steps you can follow to remove the printer offline issue.

● First, you need to restart your printer, router, and computer.

● Update the driver and firmware of your printer.

● Make sure the printer is set as your default printing device.

● Ensure that the printer setup is done properly.

● Remove the printer and connect it once again.

● Check the printer settings on your system and ensure that offline is not selected.

● Make sure both devices (printer and computer) are connected to the same network.

Question

How Do You Factory Reset HP ENVY 7955e Printer?

If your printer is showing any issues, you can use the following methods to perform a factory reset to fix the issue.

On your printer’s control panel, go to Menu and open Settings.
After that, go to the "Printer Maintenance" option and it.
Look for the Restore option and tap on it.
From the list of actions, tap on "Restore Factory Defaults."
In the next step, select Continue to confirm your action.
Now, your printer factory reset will be complete.

Source: How to Get My HP Printer Back Online

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