How to Fix Offline HP OfficeJet Pro 8025E? (Easy Guide)

Is your HP printer showing an offline status? Don’t worry, this issue is quite common and happens with many printers. Some technical issues are usually behind this problem. If you’re new to printers and unsure what an offline issue means, here’s a quick explanation. When a printer shows as offline, many assume it has lost connection to Wi-Fi, but that’s only partly true. Even if the printer is connected through a wired network, it may still show an offline status.

As a result, the printer’s screen displays a “Printer is offline” message and stops printing. If the connection is wireless, the Wi-Fi light on the printer may also stop flashing. In this situation, we need to try a few troubleshooting methods.

In this guide, I’ll explain 'How to fix the Offline HP OfficeJet Pro 8025E Printer' and get it back online. As a teacher, I have dealt with printers a lot, and now I help others with these issues. The printer offline issue is one of the most common problems users face. Before we jump into the troubleshooting methods, let’s first understand the reasons behind this offline issue.

Reasons Behind an HP Printer Going Offline

You might be wondering why your HP printer goes offline. Here are some of the most common causes.

• Connectivity issues

• Incorrect printer settings

• Technical issues with the printer

• Problems with the print spooler service

• Out-of-date printer drivers

Addressing these causes can help you fix the offline error. While there may be other factors, these are the most common ones.

Method 1: Check the Printer's Connection

If the printer's connection is not stable, it can cause a printer offline error. Therefore, it's important to ensure that the connections are stable. Here are a few steps to check the printer's connection.

• Check if the USB or Ethernet cable is securely connected to your printer and the computer.

• Unplug the cables from the devices, wait for a minute, and plug them back in.

• If the printer is connected to Wi-Fi, run the online speed test.

• If the network is weak, restart the wireless router.

• To restart the router, unplug it from the wall outlet, wait a minute, and plug it back in.

If connections are working fine, and the printer is still showing offline status on the display and not printing, move on to the next method.

Method 2: Set Your HP Printer as Default

If your HP OfficeJet Pro 8025E printer is not set as the default, it may cause a 'Printer offline issue'. Here are the steps to set it as a default printer.

1. Open the Settings option from the Start menu by searching for it.

2. Navigate to Bluetooth & devices, and then select Printers & scanners.

3. Select your printer’s name from the list and click on Manage.

4. Now, select the option Set as default printer.

This method will ensure that all your print jobs are sent to the correct printer. And finally, the printer will get back online. However, if this method doesn't work, check the next method.

Method 3: Update or Reinstall HP Printer Drivers

When an HP printer goes offline, and the basic troubleshooting methods aren't working, printer drivers might be the reason behind it. Hence, update or reinstall the printer drivers using these steps.

Option 1: Update the Printer Drivers

The first option is to update the printer drivers using Device Manager. Here is how to update them.

1. Click the Windows icon on the computer, and search for Device Manager.

2. Click the Printers or Print Queues option, and right-click on your printer.

3. Select Update driver, select Search automatically for drivers, and continue with the on-screen instructions.

4. Finally, the new driver file will finish installing.

Restart your computer to implement the changes.

Option 2: Reinstall the Printer Drivers

It's another method to install the latest HP printer drivers. Use the steps below to reinstall them using the HP official website.

1. Navigate to 123.hp.com on an internet browser and select Software and Drivers.

2. Select Printer as the product type, and type your printer's name in the search bar.

3. A printer software and driver list will appear on the screen. Click Download next to a suitable printer driver package.

4. Let the driver file download to your computer in the Downloads folder.

5. Reach the downloads folder, locate the file, and double-click on it.

6. Allow the driver file to run on the computer, and let the installation bar progress.

Finally, the drivers are updated. You can choose any option as per your preference and resolve the issue.

Method 4: Restart the Print Spooler Service

The print spooler service is a special feature on Windows computers that manages print jobs by sending them to the printer in sequence. Here is how to restart the service.

1. Press the Windows and R keys together on the keyboard, and type "services.msc."

2. Press Enter, and scroll down in the Services window to locate Print Spooler.

3. Right-click on Print Spooler and select Restart. Alternatively, you can select Stop, and then Start after a minute.

4. Ensure that the startup type is set to Automatic.

Finally, the print spooler service has been restarted, and the printer will get back online.

   Frequently Asked Questions

Question

Why Is My HP OfficeJet Pro 8025E Offline?

If your printer suddenly goes offline, it could be due to connection problems, outdated printer drivers, or incorrect printer settings. Besides minor technical issues with the printer or computer, it could be one of the potential reasons. 

Question

How Do I Get My HP Printer Back Online?

To get the printer back online, verify the printer's connection, update or reinstall the printer drivers, correct the printer settings, and restart the Print Spooler service. Check if the internet connection is strong enough, and restart the devices to resolve technical glitches. 

Question

Why Should I Set My HP Printer as Default on My Computer?

As the name suggests, a default printer is the one that the computer automatically recognizes. Whenever you send a print task to the printer, the default printer setting saves you time by automatically selecting the correct printer. It adds convenience to the printing routine. You’ll need to set it as the default printer if you use multiple printers on the same computer.

Source: How to Fix Offline HP OfficeJet Pro 8025E