How to Fix HP Smart Tank 7001 Printer Offline Issue?

Imagine you sat down to print something important, maybe school worksheets, a working document, or even return labels, and you find your HP printer says it is offline. As someone who helps people with printers every day, I hear this complaint all the time. You hit “Print,” but nothing happens. Make sure that all cables are properly connected, restart the printer, and reboot your computer, but if the “offline” status persists, continue to the next step.

Perhaps the printer worked just fine yesterday, but after a Windows update or a Wi-Fi reset, it suddenly won’t respond. It’s powered on, the lights are blinking, but your computer acts like it doesn’t exist.

Sound familiar? Don’t worry. You’re not doing anything wrong. These issues are common and usually easy to fix with the right steps. In this guide, I’ll walk you through simple solutions to get your HP Smart Tank 7001 back online, even if you’re not tech-savvy.

Why Does My HP Printer Say Offline?

Before I explain the step-by-step fixes, it’s important to know why your HP printer says it is offline. When you know the causes, it will help you avoid the same issue in the future.

Here are some of the most common reasons:

• Loose or damaged cables: If you’re using a USB connection, even a loose cable can prevent your printer from communicating with your computer.

• Outdated or corrupted printer drivers: Drivers help your computer talk to your printer. If they're old or not working properly, the printer might appear offline.

• Print jobs stuck in the queue: A paused or overloaded print queue can freeze the printing process.

• Incorrect printer settings: Sometimes the “Use Printer Offline” option gets turned on by mistake, which can block communication.

• Hardware issues: Problems with the printhead or other internal components can also cause an offline error.

Now that you have looked at what might be causing the problem let’s walk through the solutions step by step in the next section.

How to Get HP Smart Tank 7001 Printer Back Online

Above, we saw the common causes behind the printer's offline issue. The good news is that once you know about these causes, your HP printer should come back online. Let’s go through the two solutions one by one.

Note that the following solutions are only for Windows 10 computers.

Solution 1: Check and Refresh Your Printer’s Connection

A simple reset of your devices can often fix an offline issue. Here's how to do this:

1. Turn your printer off, wait 10 seconds, then unplug the power cable.

2. Shut down your computer or laptop.

3. Reconnect the printer’s power cable and turn the printer back on.

4. Unplug your Wi-Fi router’s power cable and wait 10 seconds.

5. Next, plug the wireless router back in and allow it a few minutes to fully restart.

6. After that, turn your computer back on.

7. Reconnect your printer to Wi-Fi using the HP Wireless Setup Wizard on the printer’s screen or the HP Smart app.

8. Run a wireless network test to ensure the connection is stable. This option is available in your printer’s Wireless or Network Settings menu.

If your HP printer still says it is offline, move on to the next method.

Solution 2: Check Printer Port and Windows Services

Sometimes, the issue lies in how your printer connects to Windows. Let’s make sure your system is using the correct settings:

• Click the Start menu, type Control Panel, and open it. (You can also use the Windows search section to find it easily.)

• Select View Devices and Printers.

• Right-click on your HP Smart Tank 7001 printer and choose Printer Properties.

• Go to the Ports tab and check if it’s using a WSD (Web Services for Devices) port.

If your printer is on a WSD port, follow these steps to adjust service settings:

• In the search bar on your taskbar, type services and open the Services app by pressing the Enter key on your keyboard.

• Scroll down and locate the following two items:

  1. Function Discovery Provider Host

  2. Function Discovery Resource Publication

• Check the Status and Startup Type columns:

  1. If both are already set to Running and Automatic, you can skip this step.

• If you see nothing and it shows a manual for a startup, right-click on the name.

• After that, select Properties.

• Now, switch the startup type to automatic.

• Next, click on the Start under service status and hit the OK button.

• Come back to the Devices and Printers window and press F5 on your keyboard.

• Finally, tap the printer name to see the status of your printer.

I hope these solutions will help you get your HP Smart Tank 7001 printer back online.

Final Thoughts

So, next time your HP printer says it is offline, you know what to do. As I explained in this blog, you should figure out the cause of the offline error and then proceed to the simplified solution. Once you resolve the error, you can easily help others troubleshoot similar problems in the future. Now that your printer is back online, you can start printing again without any difficulty.

     Frequently Asked Questions

Question

What Should I Do if None of the Steps Worked for My HP Printer?

You can take steps to prevent your printer from frequently going offline. To make it happen less often, it’s important to fix the main problems, like issues with the internet connection, printer drivers, or settings that make the printer go to sleep. By addressing these causes, you can help keep your printer online. Otherwise, you have to contact the technical support team. 

Question

Can I Permanently Prevent HP Printer Offline Error?

You can prevent your printer from going offline frequently by fixing the main problems that cause it. These problems could be issues with your internet connection, printer drivers, or the settings that make the printer go to sleep. By making changes to these areas, you can help your printer stay connected and avoid going offline as often.

Question

Why Does My HP Printer Keep Going Offline?

Your printer may go offline for several reasons. First, there could be problems with your network, like a weak connection. Next, check if the printer settings are correct. Sometimes, the drivers need to be updated to work properly. Lastly, a crashed print spooler can cause it to stop, so keep an eye on that, too. 

Source: How to Fix HP Smart Printer Offline Issue