To clearly communicate the possibilities and intent of a design to someone without a design background
Idea communication can be difficult when the recipient does not have a background in design. Often, they do not read the same graphics and images designers read with the same level of understanding. Developing a method of communicating design intent to a client can make general communication more effective; determining which methods are best for your client to digest a design will inform the deliverables you create to advertise a design project.
Listen to your client describe the project context at the beginning of your relationship. Do they describe it only orally? Do they refer to aerial images? Do they show ground-level pictures? Is it a combination of many materials?
Ask your client to describe their project vision. Pay attention to how they communicate that to you; generally, the way they communicate their ideas is the easiest way for them to understand your ideas.
Show your client your vision for the project with varying graphics. These could include plan graphics from other projects, character imagery, photos of other projects, and exploration with platforms like Google Earth.
Idea communication can always change and develop. In Fall of 2024, myself and two other students had the opportunity to work with the City of Cordele on a conceptual redesign of Westbrook Park. This park occupies an old building footprint on 11th Avenue in Downtown Cordele, right across the street from Albany State University’s Satellite Campus.
We spoke with our Cordele liaison early in our academic semester to hear the project vision and goals. The idea was to transform this relatively unused space into a venue for outdoor events, dining, and recreation. During the first meeting, our client helped describe their vision by bringing up a location in Macon, Georgia: the Fall Line Brewery. As noted before, understanding the client’s methods of communication is important for communicating our vision. Using real projects would be important.
As our ideation progressed, we used a similar method of communication to present her with new ideas and visions. Referencing real projects allowed the client to understand our intent in a tangible manner; Google Earth Streetview was an effective tool for “walking around” some of these sites. Seeing design intent post-construction on real sites communicated the efficacy of the vision and allowed reference of real-world applications.
As we developed our own designs for the park, we needed a way to communicate our goals and vision without the aid of Streetview. Our client responded well to the ground-level tours of existing sites instead of aerial imagery. This information allowed us to generate 2D illustrations and 3D renderings from a Rhino model to communicate our design. When we presented design alternatives, the plan views of the site were never received as well as their accompanying illustrations.
This proved consistent beyond our immediate client as well. A trip to Cordele in late October allowed us to present our vision of Westbrook Park to the community in person. We printed out large photographs of our plan view designs and model renders and pinned them to large pieces of foam core. We strolled around Cordele until we ended in Westbrook Park, where we presented our visions to the crowd with these supplementary graphics. To people who had not seen our designs or processes to date, the 3D illustrations were the most interesting and conversation-provoking.
The methods of communicating design to clients vary greatly and may not require much change from graphics you would typically prepare. However, it is important to understand what your client absorbs best. Maximizing the efficacy of your communication allows for more discussion about the project design and vision, and less about things that get lost in translation. Your clients will appreciate how easy you are to work with when your services are tailored to them!