Embedded Files
How We Communicate
How We Communicate
Next - Benefits and Perks
Basecamp
Basecamp
We use Basecamp as our main tool to communicate with each other. You will get a basecamp login as part of your onboarding. Click here to see how it works.
Email
Email
Email is primarily for communicating with the outside world. Our vendors, our partners, and sometimes each other. Not all employees have a company email address so we will need your personal email to reach out at times.
BambooHR
BambooHR
BambooHR is where you submitted your application to work with us and where all of our personnel files and documents are kept. You can access your account here www.sunwellness.bamboohr.com
In Person
In Person
We love to meet and talk in person. This has been a bit more challenging lately 😷 do to the global pandemic, so we take precautions.
SunWater Spa Communications
General Communication
Use Basecamp, in-person, or radio. For urgent offsite matters, use text or phone.
Staff Guidelines
Direct questions or concerns to your department manager.
If uncomfortable, speak with another manager or the Spa Director.
If unavailable, relay information to a lead or assistant manager.
Manager Guidelines
Communicate decisions or approvals with the relevant department manager.
Ensure cross-department updates are shared promptly.
Owner Communication
Contact owners through the Spa Director or, if unavailable, via a manager.
If an owner makes a direct request, acknowledge it and inform the Spa Director.
Basecamp Usage
Teams should include relevant staff and at least one manager.
Pings: Private messages between selected individuals.
Campfire: Non-work-related or general discussions.
Message Board: Information sharing without action items.
To-Dos: Assign only necessary staff, include completion notes.
Schedule: Meetings and date-related activities.
Docs & Files: Store and link important documents.
Check Basecamp at shift start and end for updates.
Email & Text
Email is for external contacts and can be forwarded or added to Basecamp.
Use text or phone for urgent offsite communications.
Pings in Basecamp can serve as an alternative if notifications are enabled.
Updated 2/5/25 dar
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