Guest Confidentiality

👩 All visitors of and to our facility trust their personal information remains private with SunWater and our staff.

🧑 It is not appropriate, under any circumstances, to use SunWater client and guest information for personal use or gain.

🧑🏽 Do not remove any files or information on any guest for any reason, at any time.

👩‍🦰 Permission must be given to contact clients on behalf of SunWater during working hours

👳🏼‍♀️ Any and all information obtained while employed with SunWater belongs solely to SunWater.

Customer Service and Care Tips

🙂 Smile and be polite. A smile will open many doors.

🙂 Ask how you can assist the guest.

🙂 Talk to customers in a peaceful and kind manner, no matter what.

🙂 Leave your personal problems at home.

🙂 Never vent or gossip to guests or in front of guests.

🙂 Always seek to find the best solution for everyone. Enlist help from a manager if needed.

🙂 Transparent communication is expected. Remember to follow the proper channels of communication.

Inappropriate Behavior

😲 Report any inappropriate advances made by another staff member or guest. You have the right to refuse service if you feel a client is being inappropriate, is contagious, or intoxicated.

🙄 If you feel that a guest is being a nuisance to staff and/or other guests, reach out to a manager.

updated 11/28/21