Cubhub Help Center

Cubhub FAQs

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Clinical Refresh Training

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ADP Assistance?

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Quick Resources - Form Types & Form Links

Clinical Checklist for Routine Visits

CH Therapy Training Slide Deck

CH Therapy FAQ Document

CH Therapy FORM Type Guidance (Clin Visit Notes)

COFK Therapy "Form" Links for DC, Transitions, Demographic Changes and more!

Admits & Consents (COFK-N ONLY)

How will Admits & Consents be handled in Cubhub (COFK-N ONLY)?

App, Updates, Mobile vs. Browser

What is the most up-to-date version of the App?

How can I make sure I have the latest version of the App?

Is there a video showing the most recent enhancements in the mobile app?

What tasks should I use the mobile app for?

What tasks should I use the browser for?

How do I adjust my font size for better viewing (i.e.,re-sizing the signature box)?

Assessments, Frequency

Can I start an assessment prior to the visit?

How do I clock into an assessment?

How do I document a missed visit?

Can I complete a visit scheduled as "non-billable"?

How can I tell if a visit has been updated to a re-eval?

Where do I enter communication notes or attempts to reach the family?

Authorization (CCP) Forms

How do I sign authorization (CCP) forms?

Who do I contact with questions about authorizations in CH (for former PFP clinicians)?

Communication Notes - Inbox

Where do I enter communication notes or attempts to reach the family?

Can I send and receive notes to / from an office team member - to share information regarding a client?

Where can I access or enter "notes"?

What communication note do I need to enter after an initial evaluation?

Cubhub Overview

Click here for a module providing and overview of the Cubhub EHR - Browser

Cubhub Therapy Training Slides

Click here for a link to the Cubhub Therapy Training Slides - recently updated 9.20.23

Demographic Change Form - for COFK-South (legacy PFP)

What do I do if client information needs updating in Cubhub?

Discharges

How do I document a discharge?

Editing and Rescheduling Visits

Why does my schedule appear blank, and what can I do about it?

I see duplicate visits and can't remove them. Who should I contact?

Can I edit and reschedule a visit?

How do I edit more than one visit at a time?

How do I schedule Supervisory Visits?

EVV - Electronic Visit Verification

What is EVV - Electronic Visit Verification?

What does EVV mean for me as a clinician?

What about Visit Verification Logs (VVLs) or Hard Copy Signatures IF the system is down?

Goals & Interventions

Reviewing Interventions and Goals via the Live Patient Record - to ensure dates are accurate.

How do I add Interventions and Goals via the Live Patient Record (LPR)?

What do I do if I do not have any interventions in my daily routine visit note?

What if I need to update goals mid-certification period?

How to I update goals in my re-evaluation?

I can no longer see my short term goals - what might have happened?

What happens if I check "mastered on" in my daily visit notes?

Goals Progress Summaries and/or PT 60-Days

How do I complete a Goals Progress Summary or PT-60-day report?

Green Save Button Missing?

What do I do if I not longer see my green save button?

Hospitalizations - Holds & Resumption of Care

How do I put a client on hold who is in the hospital?

How to I re-start therapy after the child is discharged from the hospital?

Incident and Infection Reports

How do I document Incidents?

How do I document Infections?

Live Patient Record (LPR)

How do I update goals in the Live Patient Record (LPR)

What if changes are made to the goals "mid-certification" period?

Who do I contact with questions about authorizations in CH (for former PFP clinicians)?

Medications

Do I need to double-check medications?

What should medications always include?

Missed & Make-Up Visits

How do I document a Missed Visit?

How to I schedule a Make-Up Visit?

Orders (Change Orders)

How do I submit a Frequency Change Order?

How do I submit a Change Order if the Plan of Care changes - goals are updated?

How do I submit AFO/DME Orders?

How do I submit a Medication Order?

Paycheck Resource

CubHub and Your Paycheck

Re-evals

How can I tell if a visit has been updated to a re-eval?

Resetting Visits

How do I reset a visit if I did not complete documentation on the day it was scheduled?

Schedule, Clocking In and Out

Scheduling questions?

I forgot to clock in. Now what?

Scheduling Procedures

How are Patients assigned to my caseload?

Sending Diagnostics

I've been asked to send diagnostics, how do I do that?

Sup Visits & Co-Signing

What note options (form types) are available for supervisory sessions?

How are Supervisory Visits scheduled for COFK-N & COFK-S?

How do I schedule my Supervisory Visit (COFK-N)?

How do I co-sign my SLPA visit notes?

Telehealth & TEAMS

How do I indicate that a visit is scheduled as telehealth on the calendar?

Where should I document that a session was completed via telehealth?

How do I handle PCG signatures for telehealth visits?

Do I need to email anyone after a telehealth visit?

Should I change the billing code when the visit is Telehealth?

How do I create & share meeting link in Microsoft TEAMS?

Transitions

What do I need to do when I need to transition a client to another therapist?

Unbillable Visits

Is it ok to complete a visit that is scheduled as an “unbilled segment”?