Scheduling Procedures
Your Patient Access (PA) Team is here to match you with the clients who need your services! They are working super hard to build caseloads to support you!
Patient Access is responsible for Admissions, Intake, Scheduling, Evals, Rescheduling, Restaffing, Waitlist Inquiries, and Interpretation Services:
For questions, connect with PA at pf.scheduling@careoptionsforkids.com
For questions regarding Admit Docs, there is a dedicated time to support you: pf.admissions@careoptionsforkids.com
Patients are assigned to your caseload based on the following information in Cubhub:
Your AVAILABILITY
Your TAGS
Your DESIRED NUMBER OF VISITS
Your SERVICE ADDRESS
Evaluation Scheduling Process
When the patient is ready for evaluation completion, the eval schedule will be updated to a billable service code and you will receive an Outlook email message.
If the patient is NOT ready for evaluation at the end of the 3-week tentative date:
Your scheduling team will provide an update 48 hours before the scheduled date of evaluation.
The evaluation will be moved to the same time and day of the week for the following week.
Routine Treatment Scheduling Process
What happens if I need to reschedule an evaluation?
Need to reschedule? Reply to the email with a date and time you would like to reschedule.
What happens in the case of a DNQ eval?
The placeholder visits will be removed after the report is QA'd.
What happens when treatment authorization is received?
The treatment service visit code is updated to billable.
You are notified via Cubhub Inbox.
Need to reschedule a visit - you can do so on the browser or now also on the mobile app! Here is how on the app...
