Information on the MacBook Exchange for 2025-2026 School Year
We (Dylan, Building Technicians, and the Office of Technology) strive to get support out to you as quick as possible with any technology needs.
This page will provide you with some basic FAQ's as well as some guidance on how you can get fixes as quick as possible.
For hardware, software, and network issues, use use the link below to put in a help desk ticket so that our technicians can help you fix the issue.
If possible, when submitting a ticket, it is helpful to include a screenshot or a screen recording showing the problem/issue to help the Office of Technology diagnose the issue.
Unsure how to fill out? Check out the Help Document.
Please keep in my that sometimes, after you contact me, I may determine that a ticket may be necessary to get a fix. This happens whenever an issue can be traced back to PowerSchool or where I may not have the access needed to fix the problem.
I am having login issues with PowerSchool, Google, or my Computer. (This includes Duo Authentication Issues)
I need help getting my students logged into a program like Clever, Seesaw, Google, or their Apple ID
A student device's (Chromebook/iPad) hardware isn't functioning properly. For example, the buttons aren't working or screen is cracked.
I would like an app put on Self-Service. Please note that while you e-mail Dylan, he is just vetting and evaluating them. The final decision is made by the Office of Technology in conjunction with the Office of Teaching & Learning.
