Tech Support

We (Dylan, Building Technicians, and the Office of Technology) strive to get support out to you as quick as possible with any technology needs.


This page will provide you with some basic FAQ's as well as some guidance on how you can get fixes as quick as possible.

Hardware & Software Issues

For hardware, software, and network issues, use use the link below to put in a help desk ticket so that our technicians can help you fix the issue.

If possible, when submitting a ticket, it is helpful to include a screenshot or a screen recording showing the problem/issue to help the Office of Technology diagnose the issue.

Unsure how to fill out? Check out the Help Document.

Put in a Ticker or Contact Dylan?

Please keep in my that sometimes, after you contact me, I may determine that a ticket may be necessary to get a fix. This happens whenever an issue can be traced back to PowerSchool or where I may not have the access needed to fix the problem.

Contact Dylan

I am having issues with my WiFi or Network.

I am having login issues with PowerSchool, Google, or my Computer. (This includes Duo Authentication Issues)

I need help getting my students logged into a program like Clever, Seesaw, Google, or their Apple ID

A student device's (Chromebook/iPad) hardware isn't functioning properly. For example, the buttons aren't working or screen is cracked.

I have some Seesaw or Clever rostering questions.

I am having hardware issues (Apple TV, Projector, Printer, etc).

I would like an app put on Self-Service. Please note that while you e-mail Dylan, he is just vetting and evaluating them. The final decision is made by the Office of Technology in conjunction with the Office of Teaching & Learning.

I would like to integrate some of the available technology into my classroom.

If an answer to your problem could be solved with an email, rather than booking me, please feel free to just email me.

Checking the Status of the Platform

For technical issues, please first check the status of the application in which you are experiencing problems. Click on the logo of the application to check the status. If there is nothing posted on there, then fill out a tech request or email Dylan.