Embedded Files
Zoom Phone Supports
Log in & out of desk phone
If not already logged into your phone...
Click the “Guest” button
Enter your extension followed by the pound sign.
Enter your pin number followed by the pound sign.
To log out
Click last soft key to get to more options
Choose the soft key for “Logout”
Pin Number
Desk Phone
The default pin is 22627 (Camas)
To change your pin, go to menu and then basics
Scroll down to option #5 to change pin
Don’t know your pin? You can see and reset on zoom website.
Zoom Website
Zoom.com Most will click the Google icon to sign in. If you set your account up with an email and forgot your password, go here zoom.us/forgot_password
Go to Phone on left and Settings across the top
Scroll down to Pin Code to view or reset pin
Change Display Name
Zoom Website
Login at zoom.us/ and scroll down to login with Google, and choose your school account.
Click on Profile in upper left corner.
Click on edit after your name to make changes.
If you have a direct number, it will also be displayed here
Make a Call
Desk Phone
No more need to dial 9 to get out of the district.
Pick up receiver, dial number and wait or hit the soft key for “Call”
Or, hit the speaker icon then dial.
Consider leaving yourself a message so you can practice checking voicemail.
Zoom App
use the app as a remote for a desk phone or as a standalone device to make calls.
No more need to dial 9 to get out of the district
Before making a call, choose your outbound number from drop down as many staff now have a DID (direct number)
Just like a Zoom video chat, you can change audio inputs and outputs. Click on profile picture, then settings.
Type a name or enter a number. Star your favorites.
After someone answers a call you will have additional options, such as transfer, record and live transcript.
Notice the icons next to people’s names. Green circle= on laptop app. Green square= on cell phone app.
Answering Options
Desk Phone
Pickup the receiver or hit the “Answer” key to answer on speaker phone.
“Forward” allows you to forward the call to another number
“Silence” stops the phone from ringing aloud, but the caller still hears the phone ringing.
“Reject” sends the call straight to voicemail.
Zoom App
Accept- to take the call
Decline- will ring the next device and/or go to voicemail.
Close out by hitting X- will continue to ring and/or go to voicemail.
Checking Voicemail
Desk Phone
Press the button with the envelope icon
Enter your pin number followed by the pound sign. Default is
To listen to messages press 1
To save the message press 2, to delete press 3, to play again press 4, to skip to next message at any time press, to forward press 6.
Zoom App
Voicemails will also be emailed. Workgroup & personal voicemails all in one.
Choose the phone icon and then voicemail.
Be careful not to call back unintentionally.
Sort by voicemail type or line. Hear, read or call back
3 dots have many options. Mark as read, unread or follow up as well as invite to a video chat, text message or delete
Directory
Desk Phone
Choose Dir for dictionary
Choose #2 for LDAP
Use the phone keys to enter a name (for the letter B push the 2 twice).
Then hit enter or call
Zoom App
Start typing a name or number.
Create and/or sync contacts from outlook.
Also able to star favorites
Transfer
Desk Phone
After you’ve made or received a call you can hit the "trans" button.
Hit the #2 to tranfer directly to someone's voicemail. When you hit #1 you can choose to hit "b trans" for a blind tranfer or call to be able to announce the caller before completing the tranfser.
Transfer a call to yourself, answer on a smart phone and take the call on the go.
Zoom App
After you’ve made or received a call you have a transfer button
Hit the button, dial the number you’d like to transfer to and device if you’d like to do a warm transfer (announce information before transferring) a direct or cold transfer, where you send the call over, or send to voicemail.
Transfer a call to yourself to answer on a smart phone and take the call on the go.
Record Greeting
Desk Phone
Press the button with the envelope icon
Enter your pin number followed by the pound sign.
To record a personal voicemail greeting, press 2.
Hit star to delete or any other key to save.
Zoom App
Under the Business Hour section, setup greeting.
Upload a greeting, record or use text to speech and choose a voice.
Speed Dial
ZOOM WEBSITE (don’t setup on desk phone)
In the phone settings area, scroll down to Desk Phone and then Keys & Positions.
Choose View or Edit and then Manage Key.
Set the outbound number for your line #1.
The T33G model can store up to 12 numbers
Create a speed dial for informacast - 88888
Zoom Website
Call Handling
ZOOM WEBSITE
Control which devices ring, when and in which order.
Go to the Phone, Settings and scroll down to Call Handling.
Under Business Hours, you can set them up so calls outside of that time go directly to voicemail.
Call handling allows you to specify which items you want to ring (deskphone, mobile phone and app).
These can ring simultaneously or sequentially.
You can even setup how long they ring.
Additional settings here include call forwarding, holiday hours, delegation & more.
Zoom Website
Phone Manuals
bit.ly/camasphone33 for user manual
bit.ly/camasphone54 for user manual
Zoom Phone Supports for Day 1
BASICS- For Most Users
ADVANCED- For Office Staff
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