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ACCOUNT SECURITY
The Institute of User Success
Welcome to the Institute of User Success (The Tech FAQ)
Welcome to the Institute of User Success (The Tech FAQ)
Click on any link below to get started on your path to technical success!
Getting Help from User Success
Getting Help from User Success
Normal, Non-Urgent Issues
Normal, Non-Urgent Issues
For non-emergencies, the tech help form is your best bet. The form will route your request to the proper team automatically, leading to quicker assistance.
Urgent Issues During Business Hours
Urgent Issues During Business Hours
Slack
Slack
For urgent help (Zoom meeting problems, network connectivity during a meeting) try reaching us through Slack. in any public Slack channel, just type @user_success and everyone on the User Success team will be notified.
You can also use the #tech-user-success Slack channel if you’re not sure where to @user_success
Phone
Phone
(Really Urgent Issues) If everything else fails and you are in an urgent, business-impacting situation, User Success has an inbound phone help number. This call will ring all of our phones at once, so please use sensible judgment whether this is warranted.
The number is: 415-865-3800 x311 Or in any of our offices, dial 311 from a desk phone.
Urgent Issues After Business Hours
Urgent Issues After Business Hours
If you have an urgent issue after business hours or on weekends, please Slack or call Chef Juke directly at: 541-513-1818.
Chef Juke will either assist directly or get you connected to the right resource to help with your issue
Self-Service Training Opportunities Below!
Self-Service Training Opportunities Below!
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