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If you see duplicate Households or Guardians or if a student's Households or Guardians change, how do you remove the ones that don't belong?
If you see duplicate Households or Guardians or if a student's Households or Guardians change, how do you remove the ones that don't belong?
Removing Households
Removing Households
Remember the big picture: Househods are like file folders linking students and guardians together. We add and remove people in these "folders" to change their relationships.
You'll use this process to remove duplicate Households or to remove an incorrect household.
To remove a Household from a student, you will actually remove the Student from the Household:
Select the Household to remove from the dropdown list
Click Remove Student (to remove the student from this Household)
Check the box by the student to remove. (You can select multiple students at a time. Do NOT select a student at another school unless you have communicated with that school!)
Check the Remove Guardians box unless you plan to add the Guardians to a different Household later.
Click Submit or hit Enter!
Removing Guardians
Removing Guardians
Usually, the best way to remove a Guardian is from the Households tab. You have the option to remove a Guardian when removing them from a Household. This can help keep the same Guardians linked across both tabs.
If you need to remove a Guardian directly from the Guardians tab:
Double check the Person ID. Is this the record that should be removed?
Remove any Primary/Secondary/Tertiary Guardian Tags. Removing a Guardian with one of these tags causes "orphaned" records that are difficult to find. (Send a help ticket if you run into one of these "orphans"!)
Select the Guardian, click (or press) Delete, and confirm by clicking Submit or hitting Enter.
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