I am set up through Stripe. How does payment work?

Vivino Checkout merchant partners on Stripe Standard can view payout details directly through their Stripe account (not through the Vivino Dashboard).

Vivino’s payment process through Stripe:

Order placed on Vivino  → Buyer payment captured into Merchant account through Stripe → Application fee transferred to Vivino →  Net payment retained by Merchant

An application fee applies to all orders processed through Stripe. (Learn more about application fees here)

Timeline:

Order payments are captured when an order is marked “shipped” on the Merchant Dashboard. If multiple orders are marked as "shipped" status in one day, Stripe will automatically combine all orders together into one payout to your bank account.

• US Merchants will see payments transferred from Stripe to their bank account within 2 days.

• EU & UK Merchants will see payments transferred from Stripe to their bank account within 7-10 days.

View Stripe's Payout Schedule here: https://stripe.com/docs/payouts#payout-schedule

Calculating Payouts:

To view what orders are getting paid out through each Stripe transaction:

1. Login to Stripe: https://dashboard.stripe.com/

2. Once, logged into your Stripe account, click "Balances". From the "Balances" tab, you can view estimated future payout dates and totals that will deposit to your bank.

3. Next, select "Payouts". Here, you can view all payout totals and dates.

4. Click on any of the payout totals to view more details.

5. To view what order numbers are encompassed in the payout, scroll down to "Transactions". Here, you can click on the word "Payment" and view each individual order that is being paid out or refunded. Remember, this also includes Vivino’s deducted application fee.

6. In the "Payment Details" section next to "Description", you will see the order number.