How does invoicing and commission work?

Vivino Marketplace merchants will receive invoices that are due to Vivino each month for orders processed through Paypal or payment processors other than Stripe.

For orders placed through Stripe, the order payment will be sent to the merchant minus Vivino’s application fee, which includes Stripe’s processing fee, Vivino’s marketing fee, and any reimbursements for coupons or discounts.

Invoices are generated for orders that are in a “Shipped” or “Returned” status in the prior calendar month (not for orders “created” in the prior month). For example, commission charges for an order created on April 30th but marked “Shipped” on May 2nd, will appear on your May invoice.

Vivino's commissions are determined with the following calculation:

• Commissions = "Adjusted Gross Sales" x "Commission Rate"

• Adjusted Gross Sales = "# of Bottles in the Order" x "Bottle Unit Price" (less any included VAT/tax) - "Order Refunds"

Invoices will list any reimbursements due to merchants for redeemed Coupons, order discounts, Shipping Reimbursements, or credit memos (appeasements) that Vivino provides to resolve a customer’s order issue.

Invoice Definitions:

• Marketing Campaign - Special campaign made with Vivino under a previous agreement with the merchant.

• Marketing Commissions - Normal commissions on sales (not on VAT).

• Marketing Refunds - Refund on orders. Reflects the refund in the current month, and does not consider the original date of the order, the refund also includes the refund on the original commission charged.

• Shipping Reimbursements - Refund for shipping costs when the number of bottles is changed due to lack of stock/vintages/breakages. In the United States, also includes reimbursements per Vivino’s shipping policy.

• Coupon Reimbursements - Coupons that Vivino’s customer service team provides to customers for any inconveniences with orders. Customer Service coupons can be used with any merchant.

• Order credit/adjustments - "Order discounts" column is found in the detailed export report.

If a coupon/discount results in the merchant being owed more than the total amount paid by the buyer, the additional funds owed to the merchant will be paid out at the end of the month.

Payment for the monthly invoices will be debited from the credit card saved in the “Account” tab of the Merchant Dashboard. Please ensure the provided credit card has a limit enough to cover invoice payment.