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If you need assistance, the Merchant Support team is here to help. You can reach out to us for any inquiries related to merchant account management, operational support, or general questions about using the platform.
For faster service, we encourage you to also explore our Virtual Assistant, available 24/7, where you can handle many self-service requests such as reporting a delivery delay, requesting a substitution, updating an address, and more.
If you prefer to contact us directly by email, please reach out to the regional support address that covers your country:
Please be aware that we do not handle any Orders related questions or requests through this email addresses.
Americas
📧 am.amer@vivino.comEurope
📧 am.emea@vivino.comAsia Pacific (APAC)
📧 am.apac@vivino.com
When contacting us, please include as much relevant information as possible — this helps us assist you more quickly and accurately.
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