Delayed or missing Stripe payouts

If you haven’t received a payout from Stripe by the expected delivery date, we ask that you please review the common reasons listed below, to help troubleshoot the issue.

Common Reasons for Payout Delay 

• 7-day delay for the first payout on an account: There is a mandatory 7-day waiting period for the first payout for all new Stripe accounts. Once this 7-day hold is satisfied, payouts will resume according to the account’s payout schedule.

• Payout failed: There are a number of reasons why a payout might fail when attempting to deposit into a bank account. See Payout Failures in the Stripe Docs for more information and how to remedy the issue.

• The payout date was offset by a weekend or a holiday: Weekends and holidays can shift the deposit date beyond the expected due date. If the deposit date lands on a weekend or a holiday, the payout should land the following business day.

• The payout amount was offset by refunds: Sometimes refunds can outnumber the positive balance of a payout and result in a withdrawal, rather than a deposit. Check the Payouts section of the Stripe dashboard for details on the contents affecting each payout.

If the reasons listed above do not help explain the possible cause of the delayed or missing payout, we recommend waiting five business days from the expected deposit date before escalating to Stripe.

At times there can be a processing delay on the receiving bank’s end after Stripe has released the funds. If five business days have elapsed and the payout still hasn’t arrived, we recommend that you contact Stripe Support by clicking HERE.