How can I get an Order Detail report that supports my monthly invoice?

Vivino provides Detailed Order Reports within the "Account" tab of the Merchant Dashboard. The exports outline “gross to net” amounts on each order included in our monthly commission invoices. The purpose of this report is to provide our merchants with a report as a detailed summary of monthly invoices.

The Detailed Order Report is calculated based on the orders processed through the Vivino merchant dashboard. At this time, appeasements provided by Customer Service as reimbursements to merchants for order problems, shipping problems, fraud reimbursement, etc. are calculated manually and passed to Vivino’s billing department. Merchants will receive a Credit Memo invoice each month detailing these appeasements.  All other fees or credits for your sales will be listed within the Detailed Order Report. 

Detailed Order Reports can be downloaded from the “Account” page in the merchant dashboard.

Click the down arrow and select the month/year of the detailed order report that you would like to download; then click the “Download” button

Detailed Order Reports are available starting from January 2019 and each month going forward.

The downloaded report will appear in the lower-left corner of your screen as a downloaded Excel file. (If the report does not show in the lower left corner, please check your computer's “Download” folder for the download). Click the file to open the report details.

The report is a listing of all orders from the downloaded month that were in a “Shipped” or “Refunded” status as of the last day of the month. NOTE: The order status listed on the “Detailed Order Report” can change depending on the date the report is downloaded as orders may be refunded after they are shipped. Any changes (refunds) made to order after a month-end cut-off will be reflected on the next month’s invoice and Detailed Order report.

What do all the columns on the Detailed Order Report mean and how are they related to my invoice? Please review the Merchant Reporting Definitions document for additional definitions and calculations.