This FAQ section is designed to provide quick answers to common questions our merchants have. Whether you're new to the platform or a seasoned seller, you'll find helpful information here on topics ranging from product listings and order fulfillment to shipping and invoicing.
Can't find what you're looking for? Please search through the search bar tool on the top right side of this site, select from some of the topics highlighted below or feel free to reach out to our dedicated support team through our Virtual Assistant.
Need help in your native language? No problem! While our help center is primarily in English, you can easily translate it into many other languages using a browser extension like Google Translate. Simply install the extension, visit our help center, and click the extension's icon to translate the page. This will make navigating and finding the information you need much easier.
Want to follow along with our instructional videos but need assistance understanding the spoken language? Our videos feature automatic captions that can be easily activated. Simply click on the "CC" button located in the bottom right corner of the video player. This will turn on the captions, making it easier to follow along and learn new skills. Additionally, you can select auto-translate to translate the captions into your preferred language, making our videos accessible to a wider audience.
Why do I need to specify vintage in my listings?