Information collection for Recoverit

General internal comment template for submitting technical support issues for Recoverit.

1. Clearly describe the specific problem.

2. Collect attachments (logs, screenshots, videos, etc.).

• Program startup issue: Logs, program startup screenshot.

• Disk issue: Logs, disk manager screenshot, Recoverit interface screenshot.

• Freezing issue: Logs, program freezing screenshot.

• Crash issue: Logs, software error screenshot (if it is an abnormal exit, no need to collect screenshots).

• File not found issue: Logs, screenshot of completed scan in Recoverit.

• File recovery failed issue: Logs, screenshot of failed recovery.

• Recovered file corrupted issue: Logs, screenshot of corrupted file, follow the recovered file corrupted handling process afterwards.

• NAS/Linux issue: Logs, screenshot.

• Crashed computer recovery issue: Logs from a working computer, screenshot or video from the crashed computer.

• Corrupted video repair issue: Logs, corrupted video, sample video.

Note: If the user has already clearly described the above issues and provided the latest and complete logs, you can first submit the ticket for support and indicate that information is still being collected. The missing screenshots or videos can be collected from the user later (such as missing disk managerment screenshots, screenshots or videos from the crashed computer, corrupted and sample videos in the corrupted video repair function, etc.).