Information Collection for Virtual Location

1. Computer OS version: (eg：Mac,Win10,Win11)

2. Phone Model number：(eg: Xiaomi11,iPhone XS,iPhone 14 Pro)

3. Check the version of Dr.Fone - Virtual Location：The latest version IDs of each module of Dr.Fone（Make sure to use the latest version）

4. Detailed descriptions of the issues

5. Screenshots of issues/errors：（If the issue/errors happened on phones, collect the phone's screenshots）

6. Collect log files: DrFoneVirtualLocation.log (Collect all logs in the log folder as completely as possible)

7. If it is a crash/freeze issue, you also need to collect Crash/System log files.

1. If it is an issue that cannot get into developer mode, please refer to this article:

Failed to enter the developer mode

2. If it is a virtual location returned to the real location after a period of time, please refer to this article:

Will the phone keep the virtual location after being disconnected from Dr.Fone/computer?

3. If it is an issue of not being able to use the free trial of the virtual location function. Please note that after downloading and installing the software, the trial version will start timing. If you miss the trial, we recommend you buy our subscription to use our software further.