Information Collecting of Virbo

Prerequisites

• For Windows、iOS and Android

• For technical issues, check if Wondershare Virbo is the latest version, if not, update it first

• For technical issues on the desktop version, please always collect the log files

• For web version, there is no need to collect log file 

Answer

You need to collect the information according to the problem type:

Failed to generate video

• Virbo version 

• User ID

• Problem screenshot 

• Log files 

Output video quality issue

• Virbo version 

• User ID

• Source video/source image (If a video is imported, the source video needs to be collected; If an image is imported, the source image needs to be collected).

• Log files

Other technical issues 

• Virbo version

• User ID

• Problem Screenshot 

• Log files

After troubleshooting if the issue still persists, please click the next button: