Escalated Team

Please do not transfer the tickets to Escalated Group without an assignee.

This is for strict compliance.

Creativity - Jessie Wu

Productivity - Lily

Utility - Barry

Here is the information that you need to provide before transferring to escalated team:

• Issue Summary 

• The attachments: Yes/No

• The steps you've tried

• Assistance you need

• Others

• Agent's working email:   @transcosmos.com.ph

Issue Type: please keep one issue type when you escalate to the internal team.

Remote session 

Discount issue

Purchase issue

Free license 

Restrict Register issue

Invoice

Marketing related issue