Information Collection for Whatsapp Transfer

Information Needs to be Collected:

1. Computer OS version:       (eg：Mac,Win10,Win11)

2. Phone Model number：(eg: Xiaomi11, Samsung Galaxy S7 SM-G930F, OPPO-A5, iPhone XS, iPhone 14 Pro)

3. Check the version of Dr.Fone - System Repair：The latest version IDs of each module of Dr.Fone（Make sure to use the latest version）

4.  Social app name: (WhatsApp、WhatsApp Business、Line、Viber、kik 、Wechat)

5.  Source and target phone model: （Android to iOS、iOS to Android、iOS to iOS、Android to Android）

6. Detailed descriptions of the issues

7. Screenshots of issues/errors：（If the issue/errors happened on phones, collect the phone's screenshots）

8. Collect log files: All of the log files of the DrFoneSocialApp.log、SocialAppDump Folder

• When the transfer fails, provide DrFoneSocialApp.log and the files whose suffix is DrFoneRecovery.log. (No need to provide SocialAppDump.)

• When the transfer is finished but the target phone data is abnormal, providing DrFoneSocialApp.log and SocialAppDump folders

9. If it is a crash/freeze issue, you also need to collect Crash/System log files.  

Related articles

1. If it is connection issues, please refer to

Can't connect/detect Android devices

Can't connect/detect iPhone/iPad

2. If it is Restore failed at 100%, refer to this article:

https://wondershare.zendesk.com/hc/en-us/articles/4404264658713 

3.WhatsApp Transfer stuck at Check the app and backup data 60% 

4. WhatsApp Transfer stuck at Check the app and backup data, no percent shows or 95%

if issue still persists, please click on the next button