What version of Democreator is the customers using?
Resolution For the DC unsupported product Filmora Scrn
1. If the user has no other orders besides Filmora Scrn, tell the users that this product is no longer maintained, recommend DemoCreator 6 to buy as an alternative, and provide a 20% discount.
Templates
I am sorry to tell you that we no longer maintain this product Filmora Scrn because its compatibility mechanism is not that good and did not support many system updates. However, we developed and released a brand new Wondershare DemoCreator software as an alternative solution, which is more powerful and easy to use for screen recording and editing. It is a perfect tool to create stunning educational videos such as video demos, tutorials, user guide videos, and training videos.
We highly recommend you install it from the link below and check if it meets your needs.
For Mac https://download.wondershare.com/democreator-mac_full7744.dmg
For Windows https://download.wondershare.com/democreator_full7743.exe
Here is the DemoCreator user guide to record your video. Hope it helps.
For Mac https://dc.wondershare.com/guide-mac/screen-capture.html
For Windows https://dc.wondershare.com/guide-windows/screen-capture.html
If you tried it and decide to purchase it, we can offer you a 20% discount. Here is the discount link:
For Mac version DemoCreator:
For Windows version DemoCreator:
We appreciate a lot for your understanding and cooperation.
2. If the user has purchased Filmora Scrn and has already upgraded to DC4 or DC5 before, then recommend such users to upgrade to DC6 through the following activity link:
https://democreator.wondershare.com/upgrade-to-v6.html