Information Collection for Data Eraser

1. Computer OS version:       (eg：Mac,Win10,Win11)

2. Phone Model number：(eg: Xiaomi11, Samsung Galaxy S7 SM-G930F, OPPO-A5, iPhone XS, iPhone 14 Pro)

3. Check the version of Dr.Fone - Phone Backup：Make sure to use the latest version

4. Detailed descriptions of the issues

5. Screenshots of issues/errors：（If the issue/errors happened on phones, collect the phone's screenshots）

6. Collect log files: DrFoneEraser.log

7. If it is a crash/freeze issue, you also need to collectCrash/System log files. 

Note

1. If it is connection issues, please refer to

Can't connect/detect Android devices

Can't connect/detect iPhone/iPad

If the issue stil persists, please click the next button: