Uniconverter 15

User Guide:

Get Started - Wondershare UniConverter for Windows 

Get Started - Wondershare UniConverter for Mac 

After instructing the customer, is the issue still persistent? if yes, click on the next button:

UniConverter 15 Paid Upgrade Rules 

Upgrade Type

User type

Free Upgrade

Subscription users for UniConverter 12 or UniConverter 13

Users who purchased a Perpetual license for Uniconverter 13 or UniConverter 12 after May 1, 2022

Users who purchased a Perpetual license/ a subscription for Uniconverter 14

Paid Upgrade 

Lifetime license users for Uniconverter 12 （Purchased before May 1, 2022）

Perpetual license for Uniconverter 13 （Purchased before May 1, 2022）

Note

1. Uniconverter 13 and Uniconverter 15 can be installed on user devices at the same time.

2. Paid Upgrade link https://videoconverter.wondershare.com/upgade-uniconverter-with-discount.html 

3. If a user contacted us and said he has a lifetime license for UniConverter 12 or 13 and insists on getting a free upgrade to UniConverter 15, then you need to:

• Check his license type in TMS first. (You can also double-check the license name by checking order details > invoice.  

• If his license indeed displays as a lifetime license in the invoice, then you can escalate the case to the WS mentors to apply for a free upgrade for him especially. 

• If his license name does not have the word lifetime, then reject his request. 

Note:

To judge if users can enjoy a free upgrade to UniConverter 15, it has nothing to do with the "the highest version authorized" shown in UMS. You only need to check the license type and UniConverter version users purchased according to the above table shows.

You can distinguish the version purchased by the UniConverter product name directly:

Wondershare UniConverter      (means it is V12, which has no version number inside the product name.)

Wondershare UniConverter 13

Wondershare UniConverter 14

Wondershare UniConverter 15