Embedded Files
1. Computer OS version: (eg：Mac,Win10,Win11)
2. Phone Model number：(eg: Xiaomi11, Samsung Galaxy S7 SM-G930F, OPPO-A5, iPhone XS, iPhone 14 Pro)
3. Check the version of Dr.Fone - System Repair： The latest version IDs of each module of Dr.Fone（Make sure to use the latest version）
4. Detailed descriptions of the issues
5. Screenshots of issues/errors：（If the issue/errors happened on phones, collect the phone's screenshots）
6. Collect log files: All of the log files of the SystemRecovery folder.
Attention:
After the user sent us the log, you must open and check the iosrepair.log (for iOS repair) or wsrepair.log (for Android repair) file in the SystemRecovery folder before pending to support.
If this file is blank ( Eg, the file size is 0 KB as the below picture shows), you need to ask the user to re-operate to repair the phone once, and then provide all files in the SystemRecovery folder to ensure the validity of the log.
If the user re-operation still generates a blank file, please make a note about this when pending the case to support.
7. If it is a crash/freeze issue, you also need to collect Crash/System log files.
Related articles
Related articles
1. For supported android phones (some Samsung phones) repair failed issues, refer to this article:
Android phone repair failed though it is included in the supported model list
2. For iOS repair failed issues, refer to this article:
Is the issue still the same after checking the related articles and re-doing the process?
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