Blurb
Hello [Customer Name],
Thank you for your interest in XXX ( product name).
Regarding the discount you mentioned in your last email, I am sorry to say that we’re unable to provide a discount at this time. The pricing plan on our website is already our best value package and we can’t go any lower than that without doing our product a disservice.
Sorry, I couldn’t be of more help, but I believe that our service and product offer more value for your money. :) Let me know if there’s anything else I can assist you with.
Did the customer insisted on asking discount? If so, proceed to next step.