Unlock Failed

Please see the FAQ's and KB articles for Unlock Failed when devices are supported: 

Failed to unlock iOS screen – Wondershare Technology (zendesk.com) 

Failed to unlock Apple ID – Wondershare Technology (zendesk.com) 

Android unlock with data loss failed (100% remove Screen lock failed) – Wondershare Technology (zendesk.com) 

For customer's that needs to be escalated to engineer's please click on the next button: