Information Collecting for Media.io

Depending on the function module, collect the following information:

AI Portrait Generator 

• User Email

• A problem screenshot or a video of the issue

• A screenshot of My headshot

AI Image Upscaler & Enhancer

• User Email

• A problem screenshot or a video of the issue

• The source file

 Video Enhancer

• User Email

• A problem screenshot or a video of the issue

• The source file

Auto Subtitle

• User Email

• The source file

• A problem screenshot or a video of the issue

Transcription        

• User Email

• The source file

• A problem screenshot or a video of the issue

Video Editor    

• User Email

• The source file

• A problem screenshot or a video of the issue

Export

• User Email

• The source file

• A problem screenshot or a video of the issue

• A screenshot of export parameters

Noise reduction

• User Email

• The source file

• Noise reduction method

Video/Audio compress

• User Email

• A screenshot of compress parameters

• The source file

• A problem screenshot or a video of the issue

Video/Audio converter

• User Email

• A screenshot of converting parameters

• The source file

• A problem screenshot or a video of the issue

Remove watermark

• User Email

• The source file

• A problem screenshot or a video of the issue

AI Music Generator

• User Email

• A problem screenshot or a video of the issue

AniEraser

If the user is using desktop version, please advise to try web version. For technical issue with web version, please collect below information: 

• A problem screenshot or a video of the issue

• The source file

Note

If the user provides obvious error information but does not provide other information, while collecting information, you can also submit it for pending support.

For example,  error message as below: 

1、Upload failed, please try again

2、Transcribe failed, please try again

3、Sorry, your network connection may have failed, please try again or contact us

4、AI Processing failed. Please check the network

5、Export failed, please try again

If issue still persists, click on the next button