Filmora V12

For user guide:

filmora.wondershare.com/guide/filmora-12-user-guide-for-windows.pdf 

filmora.wondershare.com/guide/filmora-12-user-guide-for-mac.pdf 

Is the customer using the correct authorization from UMS/TMS, please review: 

If no, please provide the correct version to your customer

If yes, please confirm if the issue still persistent:

If yes, click on the next button:

Is the customer experiencing a crash issue? if yes, click on the crash button.