1. Phone model: (Galaxy Z Fold3, iPhone XS, iPhone 14 Pro)
2. Check the app version: (Make sure to use the latest version first)
3. Type of data transferred:
Phone Transfer: (WhatsApp Transfer、Phone to Phone、iCloud to Android)
File Transfer: (Face to face Transfer、Remote file sharing)
4. Source phone and target Phone: (Android to iOS、iOS to Android、iOS to iOS、Android to Android)
5. Problem details: Describe the problem in detail
6. Screenshots of issues/errors
7. Log files: MobileTrans(App)
Is the issue still persists? if yes, click the next button and make sure to collect the necessary information.