Belleville Inbasket

*DISCLAIMER* Inbasket can be confusing at times, challenging at times and there are MANY ways to do a task - so PLEASE always feel free to ask a senior, attending, MA, RN, anyone really for help/if you have a question!

• • The inbasket should be checked at least once in a 48 hour period (But typically more like every 24 hours)

    • If it is a non-urgent issue, does not necessarily need to be addressed immediately but if urgent please try to address

  • Telephone Encounters

    • Routed to you after a patient or provider has called the clinic, usually as "FYI" if there is nothing to do - may be a RN or MA question

      • Typically will click "Quick Note" - write a note and route back to whichever team it was sent from

        • Pools are: p DBVBW FM RN pool, p DBVBW FM MA/LPN pool, p DBVBW Schedulers

      • If the encounter is finished, the team member will close this encounter - if not, they will route this back to you

  • Results

    • Many ways to relay results

      • Click "MyChart Result Release" If patient has MyChart - can leave comment w/result or send message to pt

      • Click "Telephone encounter" If you call the patient and document discussion

      • Click "letter" if you'd like for a letter to be mailed to the patient

      • If you'd like MA or RN to call can click "result note" and route your message to RN or MA to their pool

      • General idea - if normal result or slightly abnormal but easy explanation, typically any of the above are okay, if abnormal result that needs further work up, medication changes, etc should probably call the patient to discuss

  • Vacation! Signing out your inbasket - should also include any period > 48 hour when you will not be able to check your inbasket (excluding weekends and holidays when clinic is closed)

    • At Belleville, we typically ask another resident to cover our inbasket - can be your intern buddy, another resident in your class or any resident in the clinic!

    • Then go to "InBasket" at the top of your UW Epic

    • Click the "Out" button with the red X in the top bar

    • Click "New"

    • Fill in the dates you will be gone, type in the name of who is covering in the "Delegates" section (can be more than one name if 2 volunteers but usually at BV it is just one person covering for another)

    • Then click "Accept"