Increase equitable completion of student goal attainment for all students from 28% to 33% by August 2023.
Team
WIG (What)
Lead Measures (How)
Networking
Have zero Rio Salado servers running Windows 2012R2 by August of 2023.
Lead Measure 1: Decrease servers running from 40 to 0 by August 31, 2023
The connection between Department WIG and College WIG:
TBD
Programming
Decrease database deployment script build time by 20% by December 31, 2024
Lead Measure 1: Identifying key problematic database scripts that can be flagged, excluded and/or refactored by December 31, 2024.
The connection between Department WIG and College WIG:
TBD
User Support
Increase location laptop security update performance from 0 to 10 by August 31, 2023
Lead Measure 1: Reduce conference room technical issues from 10 to 1 by August 31, 2023
Lead Measure 2: Complete software security updates by August 31, 2023
The connection between Department WIG and College WIG:
TBD
Technology Helpdesk
Reduce % helpdesk callbacks from 50 to 25% by July 31, 2023
Lead Measure 1: Increase customer talk time from 8 to 12 by July 31, 2023
The connection between Department WIG and College WIG:
TBD
Program Management Office
Reduce in process programming change requests by 25% by July, 31 2023
Lead Measure 1: Provide prototyping mock-ups 100% of the time by July 31, 2023
The connection between Department WIG and College WIG:
TBD