4DX Examples: Education

Education Industry Examples

RIO/WIG: Student Completion

What: Increase degrees & certificates earned from 6,300 to 7000 in 18 months.

Alamo College had 190 teams across the college aligned with this goal

Vocational Nursing

WIG: Increase retention from 80 to 85% by Fall

Student Information

WIG: Increase corrected application errors from 3,200 to 4,400

Mental Health Dept.

WIG: Increase counseling services by 60%

Information Tech.

WIG: Increase help desk efficiency rate to 85%

RIO/WIG: Response Rate

What: To meet the standards of the SLA (service level agreements) made in responding to HelpDesk tickets.

For employees in a service-based role, they may set an SLA with a maximum allowed time to resolve high priority incidents at 48 hours.

Lead Measure #1

% of incidents not worked on for 2 hours

Lead Measure #2

% of open incidences older then 1 day

Lead Measure #3

% of incidents dispatched more then 3 times

Lead Measure #4

Average backlog of incidents per agent

RIO/WIG: LMS Usage

What: Increase student ePortfolio use from 5% to 100% in English classes by the end of the school year

or stated even clearer to increase student understanding and define the finish line:

What: All students will have an ePortfolio with a minimum of 4 academic posts by the end of the year

Lead Measure #1:

Lead Measure #2:

Lead Measure #3:

Each teacher will devote at least 10 minutes to ePortfolios each week, whether that is modeling, student examples, or time to work on them.

Teachers will complete short, bi-weekly surveys identifying potential collaboration opportunities.

Teachers will complete short, bi-weekly surveys sharing current progress and shortcomings.

RIO/WIG: Student Retention

What: To increase the first-year first-time-to-college student to second-year student retention rate from 86% to 88% by October 2019

To read Geneseo's 4DX story, visit their website.

Team #1:
Academic Support Services

Team #2:
Curriculum & Classroom

Team #3:
Professional Development

Team #4:
Student Health & Well-being

Lead Measures of Team #1:

Administer student worker training by a re-envisioned Center for Academic Excellence to ensure coherence of tutoring programs.
Generate a marketing strategy to promote student success resources.
Introduce a data-informed pilot for course section waitlist use in registration.
Implement revisions to Disability Services Office.
Roll out pilot programs and training for new EAB Navigate software.
Deliver a First Year Seminar (FYS) pilot for undeclared and Spring transfer students.
Introduce peer academic advising train-the-trainer program for representatives from academic clubs.
Increase graduation rate of Black and Latinx students.

Lead Measures of Team #2:

Create two distinct professional development opportunities for faculty to learn about best practices for helping students gauge classroom success.
Determine ten bottleneck (high-demand) courses that prevent students from advancing toward degree completion and increase offerings in these courses.
Determine ten classes with high DFW rates (D and F grades and withdrawal) and high enrollment that prevent students from advancing toward degree completion and decrease DFW rates.
Track the retention rate of first-year first-time students in the pilot FYS course for undeclared students versus the class as a whole.
Increase the overall classroom utilization rate.
Create a plan for incorporating career readiness into the curriculum and co-curriculum.
Increase the use of OER (Open Educational Resources).
Increase transfer friendliness through increased support in areas of need.

Lead Measures of Team #3:

Establish baseline knowledge of growth mindset and student-centered approaches to education among the teaching faculty and staff.
Increase the number of opportunities to increase knowledge of growth mindset and student-centered pedagogy for teaching faculty and staff.
Increase the number of faculty and staff who participate in an initiative related to student-centered teaching.
Increase faculty and staff knowledge of student-centered advising, focusing on fostering a growth mindset culture.
Increase the number of opportunities to explore inclusive pedagogy in the classroom.

Lead Measures of Team #4:

Provide students with opportunities to spend time in nature in order to reap its psychological, physical, and behavioral healing benefits (i.e., reduced stress, anxiety, and depression; restored attention). We welcome you to visit our new Wellness in Nature website.
Provide students with intentional Fail Forward messaging.
Increase campus-wide faculty/staff participation in mental health training (Kognito training and Mental Health First Aid).
Implement new Geneseo Points of Support (GPS) program.

RIO/WIG: School Strength

What: Build stronger schools together to have every scholar, every day, ready for life.

The Jackson Public School team created 3 RIO/WIGs based on characteristics of high performing schools. These became the 3 overall strategic organizational goals:

Strategic Goal #1:
Increase academic performance and achievement

Strategic Goal #2:
Increase average daily attendance for students and staff

Strategic Goal #3:
Attract and retain committed, qualified staff and teachers.

Teams selected a strategic goal and developed their own RIOs/WIGs & lead measures:

Strategic Goal #1:
Increase academic performance and achievement

RIO/WIG #1:

Increase the growth rates of students by 25% in reading

RIO/WIG #2:

Increase the growth rates of students by 25% in math

RIO/WIG #3:

Improve State School Accountability Rating

Lead Measures for RIO/WIG #1:

Lead Measure #1: Increase reading assessment participation rates by at least 90% for Grades 1-10 in District

Lead Measure #2: Increase reading quarterly proficiency rates by 5%

Lead Measure #3: 3rd grade proficiency rates will increase 10% each quarter

Lead Measures for RIO/WIG #2:

Lead Measure #1: Increase math assessment participation rates by at least 90% for Grades 1-10 in District

Lead Measure #2: Increase math quarterly proficiency rates by 5%

Lead Measure #3: Increase math state test performance by 5% each testing window

Lead Measures for RIO/WIG #3:

Lead Measure #1: Implement at least 10 Process Improvement Plans during the school year

Lead Measure #2: Fully implement the District measures

RIO/WIG: Learning Environment

What: 80% of the core content teachers at Kilgore High School will adopt a blended learning/PBL environment by August 2018.

You can read the full version of the story on this page.

Lead Measure #1

Daily online content delivery for all PBL teachers.

In order to create a true blended learning environment, online content delivery is essential. This measure will enable teachers to become comfortable with student-centered pedagogy, as they step back from being the sole source of information and content delivery.

Lead Measure #2

Current PBL teachers will plan and execute at least 2 PBL units per grading period.

For our campus to become a blended learning environment, the teachers who will help achieve this goal must demonstrate a commitment to the goal. This measure will ensure that teachers who are trained in PBL will put their training into effect. It will encourage a student-centered learning environment and will enable teachers to fully adopt and implement blended learning through PBL.

Lead Measure #3

Current PBL teachers will begin to coach newly trained PBL teachers as they adopt blended learning in their own classrooms.

This will hold both new and seasoned PBL teachers accountable to each other as they pursue the WIG.

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