• How do I update my inventory?

• How do I close my e-store?

• How do I list new products?

• Sub-account Creation

• Seller Picker Application

• Raising Financial Dispute

• Fulfillment Policies

• Participating in Campaigns

• General Guides and SOPs

📢 Announcements

All

Mandatory Nutrition Label and Nutrition Information Panel (NIP) 

Seller Picker Application Info Session

Finance and Returns Seller Session

📜 General

Fulfillment Policies

General Guides and SOPs

Quick Video Guides

Prohibited Listings Policy

Price Parity Policy

Category Manager Contacts

🔑 Account Creation

Sub-account Creation

Seller POC Handover Guide

FairPrice API Integration Guide (Mirakl)

🏪 Listing & Maintenance

How do I start listing my new products? 

Where/ How do I upload my listing template?

Where/ How do I upload Images after I have submitted my listing template?

(NEW!) Why are my SKUs not reflecting on website?

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💰 Marketing & Promotions

Participating in Campaigns

How do I Create Promotions?

Where do I find my Promo Form Number?

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🛒 Orders & Payments

How do I check on what orders to prepare each day?

How should I prepare the items for pick-ups?

What are the payment terms?

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🚚 Shipping & Delivery

Seller Picker Application

If my driver is late for pickups, who do I contact? 

I do not have stock for the item, what should I do?

See more >

↩ Returns & Refunds

When will I receive my returns? 

What is the difference between the 2 types of returns form?

📅 Holiday Calendar Closures

How do I close my e-store?