Please submit a request to FairPrice Help Center here, and we will revert shortly.

[NOTE]

• Do not re-submit a ticket for the same issue unless absolutely necessary.

• If you have a new query, please submit a new ticket instead of responding to an old email thread regarding a previous issue - this will help the Seller Support team categorize and respond efficiently.

• For Financial Disputes, please submit a request with the Dispute Template attached to help us to solve your case faster.

1. Select the relevant topic

1. • e.g. For Sales Breakdown report issues, select Finance & Payment and not Other Enquiries.

   • The wrong topic selected will result in a delayed response.

2. Product Details

1. • Provide product details if applicable.

   • e.g. SKU, Product description, and Barcode

3. Tell us more

1. • Do elaborate your concerns with full details for clarity.

4. Upload relevant supporting documents such as images or excel sheet here

1. • Do include screenshots, images or videos for us to expedite response time.

5. How do we contact you?

1. • Provide your details so that we can respond accordingly.