📢 [UPCOMING] Seller Portal Refresh, please refer to this FAQ for more information!

Seller POC Handover Guide

Where do I begin if I just took over?

Introduction to FairPrice Marketplace

FairPrice Marketplace is an eCommerce platform, an extended arm of FairPrice Online Retail model. Working with over 800 specialty sellers to offer customers a collection of popular as well as unique high quality products! Some of our offerings include crowd’s favourites from brands such as Tunglok, Motherworks, The Faceshop and more, only on FairPrice Online.

Click here to read more!

Click here to login to your Seller Portal

Bookmark the login link for easier logins in the future. If you do not know your login credentials, click on Forgot password? and enter your credentials below before clicking Send. An e-mail with a link to a page where you can reset your password will be sent. Note that the e-mail might take a few minutes to reach your inbox.

[NOTE]

If you do not know your e-mail credentials under Forgot My Password, please reach out to Seller Support here with your company name and we will revert shortly.

Pick-up and Delivery Overview

Step 1:

Sellers will receive a picklist at around 10:30pm, one day before pick-up/self-delivery to the warehouse. Your picklist can be retrieved from Seller Portal, Seller Picker Application, and Email.

Click here to read more!

Step 2:

Sellers to pick and pack according to the picklist.

Ensure that all packages/cartons have picklist number, date, carton 1 of xx indicated clearly. Do follow our packing best practices.

Click here to read more!

Step 3:

Sellers to deliver the items to our warehouse, or wait for the FairPrice Marketplace delivery fleet to pick-up your orders (Depending on the fulfillment model agreed upon onboarding FairPrice Marketplace).

For Pick-up model, please click here. (Seller Picker Application is Compulsory for sellers under Pick-up model)
For Self-delivery, please click here.
For Fruits and Vegetables sellers, please click here.

Step 4:

Once items reach our warehouse, they will be received in by our warehouse staff and accounted for. Do note that items sent in incorrectly will be rejected.

For important contacts and notes, please click here.

Step 5:

Items will be consolidated with other products from other sellers by our warehouse.

Step 6:

Consolidated customer orders will be delivered in one package to our customers.

Next Steps:

1. Quick Video Guides

You may find our quick video guides here to help you get up to speed with navigating the seller portal and using the various functions.

2. Go Through the 'Get Started' Course

This compulsory course covers the Must Know Fundamentals that you should be aware of in your selling journey with FairPrice Marketplace. Click here to begin!

3. Attend our Incubation Session

This session is compulsory for new sellers, but you taking over will benefit from it too! The New Seller Incubation Session is hosted bi-weekly on Thursday, to give you an overview of Marketplace processes and answer any of your questions.

To join the next session, please reach out to your Account Manager, or through our Seller Support here.

Alternatively, you may download the New Seller Incubation Slides here to read it yourself.

4. Begin your selling journey with FairPrice Marketplace

That's all you need to know for the fundamentals! You may click here to browse our Frequently Asked Questions (FAQs), and be sure to visit Seller Pulse (Bookmark this!) for assistance, guides, and monthly updates. Welcome to FairPrice Marketplace, and we look forward to stronger sales and a fruitful collaboration going ahead for your store!

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