Fufilling your Orders

Please ensure that the items packed are:

1. 1. Adequately protected (fragile items wrapped in protective sleeves/bubble wrap)

   2. Items are secured to prevent damages

      • Do not over-pack
        (Prevent item from busting/crushed if SKUs are packed too tightly together)

      • Do not under-pack
        (Prevent items from moving in the tote/carton during the transportation process)

      • Do not pack item to the brim of carton
        (Prevent penknife damage from the receiving team during the receiving process)

Items that need to be placed upright (prone to damage/leakage) to be indicate outside the carton with the This Side Up icon and inform transporter when they go to pickup. 

Items are packed neatly, with adequate wrapping and labels

1. Please ensure that the items packed are:

   • Well protected (wrapped in bubble wrapping)

   • Applicable for low SKU Qty (Fewer than 5)

   • Plastic bag must be tied securely  e.g. double knot.

2. Tape the Picklist to the plastic bag securely (not easy to remove)

As part of Marketplace's continuing efforts to ensure strict quality control on all our products, we would like to re-emphasise the importance of cold chain adherence for all chilled and frozen items. Please ensure that all orders are packed according to our guidelines as our first mile team will be enforcing mandatory temperature checks during pick up. 

Our transporters will have the right to reject any pickups for orders that fail to meet our temperature check standards. Please find our guidelines as listed below:

Packing Guidelines for Chilled and Frozen items

Please ensure that the items packed are:

1. • Well protected - Carton Boxes must not be tampered/opened.

   • External Barcode on the carton to be striked off (if the barcode is not supposed to be scanned by the receiving staff).

   • Size of the carton must fit the internal volume of the cooler box (56cm x 30cm x 30cm). Failure to adhere to cold chain handling process will result in item drop-off

     • Do take note that the dimension of the carton has to be smaller than the internal volume of the cooler box as there will be eutectic plates in the cooler boxes to regulate the temperature

   • Do not pack item to the brim of carton (Prevent penknife damage from the receiving team during the receiving process).

   • If carton size exceeds cooler box dimensions, please repack items in individual plastic bags (max 5 items per bag)

   • All ice creams, frozen yoghurt, and sorbet items are required to be packed with dry ice

Temperature Guidelines for Chilled and Frozen Items

1. • • Chilled: 0°C to 4°C

     • Frozen: -12°C to -18°C

[NOTE]

Attach barcode to chilled/frozen SKU securely (tendencies for barcode pasted to drop off after storing in chilled/frozen environment, will result in item drop-off). 

Sellers MUST ensure the following:

• Items MUST be well packed/protected in plastic bags - DO NOT SEAL as it will be opened for transporters to check temperature.

• DO NOT PACK ice cream in plastic bags.

• Chilled items or frozen items must be packed SEPARATELY. DO NOT PACK chilled and frozen items together.

• Sellers MUST be present when transporter is performing temperature checks.

• If temperature check fails, sellers MUST use transporter temperature gun to confirm prior to transporter rejection.

As part of Marketplace's continuing efforts to ensure strict quality control on all our products, we would like to re-emphasise the importance of cold chain adherence for all chilled and frozen items. Please ensure that all orders are packed according to our guidelines as our first mile team will be enforcing mandatory temperature checks during pick up. 

Our transporters will have the right to reject any pickups for orders that fail to meet our temperature check standards. Please find our guidelines as listed below:

Packing Guidelines for Chilled and Frozen items

Please ensure that the items packed are:

1. • Well protected - Plastic bag must be tied securely.

   • Applicable for low SKU Qty (Fewer than 5).

   • Size of the plastic bag must fit the internal volume of the cooler box (56cm x 30cm x 30cm). Failure to adhere to cold chain handling process will result in item drop-off.

   • All ice creams, frozen yoghurt, and sorbet items are required to be packed with dry ice

Temperature Guidelines for Chilled and Frozen Items

1. • • Chilled: 0°C to 4°C

     • Frozen: -12°C to -18°C

[NOTE]

Attach barcode to chilled/frozen SKU securely (tendencies for barcode pasted to drop off after storing in chilled/frozen environment, will result in item drop-off).