Embedded Files
📢 [UPCOMING] Seller Portal Refresh, please refer to this FAQ for more information!
Module Chapters
Module Chapters
Chapter 1
Pick-up and Delivery Overview
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Chapter 2
Finding your Picklist/Orders
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Chapter 3
Packing Best Practices
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Chapter 4
Fulfillment Policies
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Chapter 5
Seller Picker Application
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Chapter 6
Important Contacts / Notes
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Chapter 7
FAQ
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Chapter 8
Quiz
Chapter 6: Important Contacts/Notes
Chapter 6: Important Contacts/Notes
Useful Contacts
Useful Contacts
You may refer to the following escalation channels to enquire about your pick-up status.
If your items are not picked up before your warehouse closure OR 4pm (whichever is earlier), kindly contact the individuals in the following order, please attempt to call the numbers at each escalation step at least twice:
Transporter Supervisors for either PFC (Joo Koon) or FFS Orders
Refer to contacts under “Transporter Supervisors” below
Delivery Experience Team (D.E.T)
Refer to contacts under “Delivery Experience Team” below
[NEW!] Fill in this Seller Pickup Issue Form
Note: Call evidence of contacting and failing to reach the other channels above is required before submitting this form.
Transporter Supervisors
[WhatsApp Messages/Calls only]
1. Leonard (PFC/JEM/SPH/CBP/PWP/VIVO/PGOA/SUN/AMARA/OCCL/HGPT) - 8813 3383
2. Zili ( PFC/JEM/SPH/CBP/PWP/VIVO/PGOA/SUN/AMARA/OCCL/HGPT) - 9791 1131
Delivery Experience Team
[WhatsApp Messages/Calls only]
Mastura - (PFC Joo Koon Only)
HP: 9188 0808
Email: mastura.abdullah@fairprice.com.sg
Amalina - (FFS outlets only)
HP: 8281 7250
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Our First-Mile Transport Team is trained to:
Our First-Mile Transport Team is trained to:
Use their Transporter Application to scan TUs upon pick-up, for sellers on the Seller Picker App Program.
Check item temperature of chilled and frozen items upon pick-up:
If temperature checks fail the minimum required temperature, they will refuse pick-up, this is to ensure cold chain is kept throughout our supply chain. For packing best practices, please refer to Chapter 3: Packing Best Practices.
Wait for a maximum of 5mins for any delays in picking, once past the waiting time, our transporters will move-off without pick-up.
Give one courtesy call to the seller, if store is closed/unable to enter.
Failing to handover items after a call and the 5mins wait time, our transporters will move off resulting in drop-off for the order.
Reject any request from seller to pickup any items meant for another day's collection.
Please do not hand our transporters any items that are for future orders, or any missed collections from previous days.
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