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📢 [UPCOMING] Seller Portal Refresh, please refer to this FAQ for more information!
Module Chapters
Module Chapters
Chapter 1
Listing Overview
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Chapter 2.1
Listing New SKUs -
Filling in the listing template
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Chapter 2.2
Listing New SKUs -
Image requirements
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Chapter 3
Listing New SKUs -
Listing Compliance
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Chapter 4.1
Editing/Maintenance of SKU Information
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Chapter 4.2
Editing/Maintenance of SKU Images
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Chapter 5
Inventory Upload
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Chapter 6
FAQ
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Chapter 7
Why are my SKUs hidden?
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Chapter 8
Quiz
Chapter 2.1: Listing New SKUs - Filling in the listing template
All SKU Creation Templates must be submitted through this form for approval.
Your FairPrice Representatives will inform you of its approval status, and the changes needed to be made if necessary.
Uploading the SKU Creation Template via Seller Portal without prior approval is subject to your SKUs being hidden. Please refer to this Class Description (Category) list for accurate submission for approval.
Please ensure all listings are compliant with legal, platform and Marketplace agreement rules, for more details please refer to Chapter 2.3 Listing New SKUs - Listing requirements.
SKUs with Exception Handling
For chilled/frozen/bulky products, that require exception handling e.g. chilled/frozen products etc (refer to the template for the full list), please
Fill in the exception handling template.
Upload the template through this exception handling form
Wait for the email approval in order to list your chilled/frozen/bulky items
Note for Bulky Items:
Any items which weight exceed 25kg and/or the measurements of which exceed 42cm(H) x 38cm(W) x 53cm(L) are prohibited.
Download the SKU creation template via the Seller Portal.
The mandatory fields are highlighted in RED in the template.
Click on the drop-down below for the steps on how to upload the listing template.
Steps to Upload the Listing Template
Steps to Upload the Listing Template
Submit your completed listing template through this form for approval. Your FairPrice Representatives will inform you of its approval status, and the changes needed to be made if necessary.
Uploading the SKU Creation Template via Seller Portal without prior approval is subject to your SKUs being hidden.
Once your listing template has been approved, you can proceed to upload it in your Seller Portal. Click on 'Article Creation' -> 'New Articles Upload'
Click on 'Browse' to search for your template -> Click 'Upload'
3. Once uploaded you will see your submission in a preview screen.
4. If there are any errors in your template it will be flagged as an error.
Click on the error box on the bottom left and check on the error.
Correct the errors by:
Make the changes in the portal itself.
Edit the excel template and reupload
5. Click on Submit after errors have been corrected and Upload Concess Image. Images must be submitted in order for the SKU to go-live.
Understanding Product Categories
Understanding Product Categories
Download the Category tree and select the appropriate category that your product best belongs to.
On FairPrice Online, there are three levels of categories; L1 Categories, L2 Categories and L3 Categories. All Marketplace products, can only be tagged to one L3 Category upon SKU creation.
An L3 Category is the most granular category tag in a category path, and would enable our customers to find what they are looking for faster and more accurately (i.e. in this category path, “Baby, Child & Toys > Nursing & Feeding > Utensils”, “Utensils” would be the L3 Category), and customers would be able to see that this utensil that they are search for is specifically for babies/children, instead of adult utensils which would be found under the “Household > Tableware > Cutlery” category path, where ‘Cutlery’ would be the L3 Category instead.
Example of L3 Categories as seen on FairPrice Online
Listing SKUs in incorrect categories, would lead to:
- Decreased searchability and visibility of your products
- Customer confusion over ambiguous products leading to possible customer complaints
To choose an appropriate, valid product category, download the Category tree from the CWF portal and select the appropriate category that your product best belongs to.
Video Guides to Upload your Products & Offers
Video Guides to Upload your Products & Offers
Product & Offer Creation - Manual
Product & Offer Creation - Mass Upload
How to fill the Listing Template
How to fill the Listing Template
For important notes on how to fill out our Listing Template, please click on the drop-down menu below.
For Columns A - F (Mandatory)
For Columns A - F (Mandatory)
For items selling in eaches (EA):
For items selling in Cartons:
Format to be used when keying in description:
Brand<space>Product Type<space>Hyphen<space>Variant/sub-variant
Example: Kodomo Baby Wipes - Moisturizing
It is important to adhere to Listing Guideline. Ensure that the Online Display Name are within our guidelines.
[NOTE]
1. Do not include pack size in the product name. There is another field for product pack size.
2. Do not include special characters. E.g. Á É Í, comma (,), underscore ( _ ), brackets (<), (>) and apostrophe (")
3. Please ensure that each word is in proper case with only the first letter being capital.
4. Do not use capital letter for the entire product name.
5. For the word “with”, ”to”, “and” please remain lower case for conjunction words.
6. Column A and Column B will be combined to give the Actual Online Display Name on the website. Listing name must strictly be in English only.
7. For pack sizes, do follow the pack sizes on the packaging. In the event of multi-pack SKUs please enter in the number of quantity in the multi-pack (e.g 12 boxes of mask -> 12 x 50s).
For Columns G - K (Mandatory)
For Columns G - K (Mandatory)
Column G - Online Key Information
Details entered in this field will appear in the Key Information section of your product listing page as seen above.
Column H - Product Categorisation
Please select from the category tree which can be downloaded here the appropriate L3 category for your product. More information about understanding Product Categorisation can be found in the drop-down below.
Column I - Country of Origin
Please select from the drop-down the country of origin if your product as stated on the product packaging.
Column J - Barcode
Please fill in the product barcode on the packaging.
NOTE:
It is important that you fill in the barcode accurately, as items are identified and received by our warehouse via barcodes only.
No. of digits in barcode should be between 8 - 18.
The type of barcode printing style should follow the 3 types below:
(Prioritize ink quality - No white streaks on the barcode to prevent scanning issues)
Column K - Supplier Product Code
Seller product code from your own warehousing system for seller internal tracking, if any.
Max 35 Characters
Do Not use*
<
>
“
,
\
|
Line break
For Columns L - M (Mandatory)
For Columns L - M (Mandatory)
Column L - FP RSP
Please see above image for recommendations on how to price your product if you are a GST or non-GST registered sellers.
Only SKUs* with a RSP of more than $3 are permitted to be listed.
*Applicable to all categories except for Fruits & Vegetables
E.g.
✅ $3.01
❌ $3.00
To sell SKUs that have a RSP of less than $3, you may create a new SKU and bundle it (with new barcode) to sell it for more than $3.
Column M - GP Percentage
This is the agreed commission percentage that you have agreed upon in the Marketplace contract.
For Columns N - R (Mandatory)
For Columns N - R (Mandatory)
For fields in column N to R, please fill as accurately as possible as the information is used for logistics and warehouse management/planning. Values entered in these fields will not be seen on any product listing pages.
For Columns S - T (Mandatory)
For Columns S - T (Mandatory)
Column S - Inventory
Values input here is the inventory stock of the product when it goes live.
NOTE:
For ALL SKUs, please input the value as 0. For chilled/frozen SKUs, please fill out our chilled/frozen items exception handling form for approval.
Column T - Storage
Details filled here, will appear on the website as part of the Storage description.
For Columns U - AO
For Columns U - AO
The following columns of information will be reflected on the website as per the image above.
Column U - Ingredients
Column V - Nutrition Facts
Column W - Nutri-Grade
Column X - Sugar Level
Column Y - Preparation
Column Z - Additional Information
Column AA - Per Serving Measure
Column AB - Per Serving Measure Unit
Column AC - No Expiry Date Required
Column AD - Shelf Life of Product
Column AE - Period Indicator (of shelf life)
Column AF - Odd Shaped Article
Column AG - Do NOT Fill in this Column
Column AH - Do NOT Fill in this Column
Column AI - Do NOT Fill in this Column
Column AJ - Do NOT Fill in this Column
Column AK - Vegetarian
Column AL - Trans-Fat Free
Column AM - Gluten-Free
Column AN - Lactose Free
Column AO - Hypoallergenic
If you require Halal, Healthier Choice Symbol, and/or Organic tags on your product listing, please refer to Chapter 2.3 for submission of the mandatory relevant certifications and ensure that the product Image uploaded has the Halal, Healthier Choice Symbol, and/or Organic logos clearly visible on the packaging.
[NOTE]
Please refer to the slideshow below for more information on the Listing guide
Alternatively, please click the link below to view or download the guides.
Click here to view the full Listing guide.
To download the file, click File > Download after clicking the link above.
Listing Guide for New Marketplace Sellers Apr 2023.pdfPage updated
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