Listing your First Product

Step 1:
Sellers can find and download our listing (new SKU creation) template HERE or download it from the Seller Portal. 

SKUs with Exception Handling

• For chilled/frozen/bulky products, that require exception handling e.g. chilled/frozen products etc (refer to the template for the full list), please 

• Fill in the exception handling template.

• Upload the template through this exception handling form

• Wait for the email approval in order to list your chilled/frozen/bulky items

• Note for Bulky Items:

  • Any items which weight exceed 25kg and/or the  measurements of which exceed 42cm(H) x 38cm(W) x 53cm(L) are prohibited.

Step 2:
Fill up all compulsory fields in the listing template. Do ensure to read through Chapter 2.3 for listing compliance rules for a smooth listing process and follow our guidelines in Chapter 3: Listing Best Practices, so that your listing information is as rich as possible.

Step 3:
Submit your listing template through this form first for approval. 

You will receive a listing approval/rejection response via email. 

Once approved, upload the listing template (Chapter 2.1) to the Seller Portal, under the tab 'Article Creation -> New Articles Upload'. Any errors in the listing template will be flagged for your attention in the preview screen before submission. 

Step 4: 
Once the listing template is successfully submitted, sellers are highly recommended to upload images immediately. Only SKUs submitted together with valid images will be created. Please refer to our image guidelines in Chapter 2.2: Listing New SKUs.

Step 5:
Once images have been uploaded, it will take up to 24 hours for the SKU to go live and be visible on our website for customers to purchase!

[NOTE] 

Please refer to the slideshow below for more information on the Listing guide 

Alternatively, please click the link below to view or download the guides.

• Click here to view the full Listing guide. 

• To download the file, click File > Download after clicking the link above.