Listing your First Product - Listing Compliance

For the following dietary claims, it is Mandatory to submit your certifications via this form:

• Halal

• HCS (Healthier Choice Symbol) 

• Organic

Governed by: Singapore Food Agency (SFA)

Singapore Food Agency (SFA) may request for valid organic certifications as and when required

Sellers must ensure:
- Certificates issued by recognised Authority e.g. NASAA Certified organic
- Product Name must match the Organic Certification

•  “Parmigiano Reggiano” Compliance

Governed by: Singapore High Court Judgement

In order to use the word “Parmesan” or “Parmigiano Reggiano” anywhere in the product, the product must originate from Italy, Emilia-Romagna Region (provinces of Parma, Reggio Emilia, Modena, Bologna, and Mantua)

Affects: All Cheese and Cheese-related Products 

Sellers must ensure:
- Cheese products that do not originate from the designated geographical area in Italy cannot use the term "Parmesan" on their packaging name or list the product on our platform with the name "Parmesan". We kindly request that sellers who do not meet this requirement amend their packaging name to exclude the word "Parmesan".
- Sellers whose cheese products have the word "parmesan" and originate from the designated regions in Italy must provide us with supporting documents to verify their product's origin. Failure to comply with these regulations may result in the delisting of affected cheese SKUs on our platform. 

7. Mandatory Energy Labelling Scheme (MELS) (optional for online)

Governed by: National Environment Agency (NEA)

For all air-conditioners, refrigerators, clothes dryers, televisions and lamps registered, imported and subsequently sold in Singapore, Energy Labels are mandatory to help consumers compare the energy efficiency and make more informed purchasing decisions.

Sellers must ensure:

• Product Front Image must include the Energy Label

8. Expiry Date & Storage conditions 

Governed by: Singapore Food Agency (SFA)

The expiry date marking indicates the date which food should not be sold in Singapore. It may be labelled as "Use by", "Expiry date", "Best before" or "Sell by". It is illegal to sell food that have passed these dates. This is because these products may no longer be at a specific quality claimed by the food manufacturer.

Sellers must ensure:

• Storage conditions should be stated on product packaging and in the listing field "Storage".

• Expiry date should not be indicated on product images

9. “Parmigiano Reggiano” Compliance

Governed by: Singapore High Court Judgement

In order to use the word “Parmesan” or “Parmigiano Reggiano” anywhere in the product, the product must originate from Italy, Emilia-Romagna Region (provinces of Parma, Reggio Emilia, Modena, Bologna, and Mantua)

Affects: All Cheese and Cheese-related Products 

Sellers must ensure:

• Cheese products that do not originate from the designated geographical area in Italy cannot use the term "Parmesan" on their packaging name or list the product on our platform with the name "Parmesan". We kindly request that sellers who do not meet this requirement amend their packaging name to exclude the word "Parmesan".

• Sellers whose cheese products have the word "parmesan" and originate from the designated regions in Italy must provide us with supporting documents to verify their product's origin. Failure to comply with these regulations may result in the delisting of affected cheese SKUs on our platform. 

1. Additional Organic Certification Required

Governed by: Singapore Food Agency (SFA)

Singapore Food Agency (SFA) may request for valid organic certifications as and when required

Sellers must ensure:

• Certificates issued by recognised Authority e.g. NASAA Certified organic 

• Product Name must match the Organic Certification

• Please submit certification via this form

2. Image Requirements

1. Ensures Images are in RGB Format 

2. Provide product images from all 4 angles, with exclusion of some categories i.e. fresh

3. Ensure image quality complies with the following requirements:

• Image size: 3000 by 3000 pixels (in square ratio 1:1)

• File type: JPG or PNG

• Image Format: RGB

• Number of views: 4 (Front, Left, Right, Back)

• FRONT View: Must show the product without shadows on a white background only.

• Shadows must be removed for the product images.

• Expiry dates must be removed from the product images

• Images should not be distorted in order to display professional looking images to customers.

• Images should not be pixelated as the text will be difficult to read by customers.

• Hero images should not contain additional shoutouts/symbols/labels of official store logos or product brands or information.

3. Listing Requirements

1.  Accurate Product Info: Online description matches the product packaging

2.  Accurate Product Naming Convention: 

• Brand<space>Product Type<space>Hyphen<space>Variant/sub-variant

3.  Accurate Pack Size & Units of Measurements 

4.  Accurate Product Categorization from seller: Chosen from the provided Category Tree

5.  Listings must be in English: no spelling errors and no irregular symbols

4. FairPrice Prohibited and Restricted Items

Prohibited item are not allowed to be listed or sold by FairPrice Online. Restricted items require approval or license to sell on FPON 

FairPrice Marketplace has provided a non-exhaustive list of prohibited and restricted items here. 

Examples of Prohibited items (non-exhaustive) are:

• Contact Lenses

• Medicine and items containing aphrodisiac claims 

• Offensive material including any ethnically or racially offensive material and/or memorabilia, including without limitation, adult products (sex toys), promotional ads and tickets etc. of a sex club (or clubs), video, DVD, photograph collection, computer games, software, book, and magazine deemed undesirable and unsuitable for those under 18 years of age and pornography in any form

• Not For Sale Items e.g. samples, testers
  Common products that are not for sales are:
  a. Toiletries  e.g. soap, shampoo
  b. Perfume e.g. tester bottled perfume
  c. Skincare e.g. lotion, serum

• To promote shark conservation, we restrict the listing of shark fins related products:
  e.g. Canned shark fin soup

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5. Just Wine Club Disclaimer

Just Wine Club promotions are not applicable for Wines sold via FairPrice Marketplace, please ensure that the following disclaimer, *JWC discount is not applicable on Marketplace products* is present in Key Information field, if product is being sold under the Wine cateogry.

6. Warranty for All Electronic Items

Sellers must ensure:
Key information field for all electronic items will need to have the following:

• Model Number

• Authenticity Information 

• Warranty Information: Warranty Duration provided by the seller. If no warranty, please state "No warranty". If you have warranty information on the physical product, please state: "For more warranty information, please check the physical product."
  (Eg. 1 Year Warranty provided by ABC Pte Ltd)

1. Weight and Dimension Restrictions

Items above 43cm x 38cm x 53cm, or 25kg have to be declared in exception handling form

Items with dimensions above L=275cm, B=130cm, H=115cm &/or 25kg are strictly not allowed (e.g. Full-sized fridges, Washing machines, Large furniture)

2. Price Parity

Refer to Price Parity Policy

The Listing Price of each Product on the Website shall not exceed any other selling price offered by the Seller for such Product, through whatever channels, within the Republic of Singapore.

3. Parallel Import (PI) Brands

Cross check your listing that it does not include brands FairPrice Online Retail is carrying.

4. Retail Selling Price to be above $3.01

• Only SKUs* with a RSP of more than $3 are permitted to be listed.

*Applicable to all categories except for Fruits & Vegetables

E.g.

✅ $3.01

❌ $3.00

• To sell SKUs that have a RSP of less than $3, you may create a new SKU and bundle it (with new barcode) to sell it for more than $3.
  
  

5. Listing Image Copyrights & Product Distributorship

• Please ensure that you own the copyrights to any images that you are using in your listing with us

• Please also ensure that you own the distributorship/selling rights to any products that you are listing with us

• Please ensure your listing does not contain Prohibited Words and Profanities (e.g. Vape) 

Ensure that the Nutri-Grade Mark is available on the product page and adheres to the requirement for digital advertisements with effect from 30 Dec 2022.

Mandatory Nutrition Label and Nutrition Information Panel (NIP)

The mandatory nutrition label, called “Nutri-Grade”, has four colour-coded grades. Grade A, corresponding to the lowest sugar and saturated fat thresholds, is in green. Grade D, corresponding to the highest sugar and saturated fat thresholds, is in red. Please refer to the Usage Guide below, for the specific Pantones.

In addition to the grades, the sugar level of the beverage is shown clearly on the label in the form of percentage of total volume.

Nutri-Grade beverages graded "C" or "D" must be labelled with a Nutri-Grade mark on the front-of-pack of its package. Labelling of the Nutri-Grade mark is optional for Nutri-Grade beverages graded 'A" or "B", and companies can choose to label such products with the voluntary HCS and/or the Nutri-Grade mark. 

Applies to: 

• Any beverages (including any powder or concentrate meant to be reconstituted or diluted with fluids before consumption as a beverage)

• Pre-packed beverages

• Beverages sold in vending machines

• Beverages sold in automated beverage dispenser e.g. Fountain machine, coffee machine

Not Applicable to:

• A beverage that contains more than 0.5% (v/v) alcohol at 20ºC;

• A beverage that is prepared by hand at the place or premises where it is sold;

• A beverage for which a prospective purchaser may customise the amount of any ingredient in the beverage;

• Any special purpose food

  1. for a special medical purpose and that is labelled as being for use under medical supervision;

  2. supplied solely to hospitals, hospices and other residential care facilities like nursing homes for the purpose of providing services to patients in those facilities;

  3. that is infant formula;

  4. that is follow-up formula, that is, food intended for use as a liquid part of the weaning for an infant 6 months or older or young children;

  5. that is formula food for use in a weight control diet, that is, formula food presented as a replacement for a person’s total daily diet;

  6. that is diabetic food; or

  7. for a person who requires a specific intake of sugar (including but not limited to sucrose) or saturated fat in the person’s diet as a result of a disease, disorder or other condition.

[NOTE]

Reference Documents by Health Promotion Board (HPB)

Website

• Health Promotion Board (HPB) website for Nutri-Grade

Documents

• Industry Guidance Document

• Usage Guide for Graphic Applications of the Nutri-Grade Logo

• Specifications of the Nutri-Grade Mark

• Singapore Food Agency (SFA) Regulation

For listings with short shelf life, please ensure that the shelf life  or expiry date is clearly displayed in the key information.

Perishable and “Fresh/Chilled Items:

• Applies to perishable and “Fresh/Chilled” items.

• For “Ambient” items - our guideline for short shelf life is less than 6 months.

• Required: Product key info must state shelf life or expiry date clearly to customers.

2. “Important Notice Watermark” - Front product image

3. Product descriptions of all in-scope products (i.e. Stage 1 and Stage 2 infant formula for 0-12 months) should contain the exact same information as the label, and that any other additional information provided is factual.

It is important to state the warranty information when listing in Electrical & Electronics product.
Warranty Information to be included under the Key Information.

1. Model Number
2. Warranty (Mandatory to include)
3. Authenticity information