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📢 [UPCOMING] Seller Portal Refresh, please refer to this FAQ for more information!
Module Chapters
Module Chapters
Chapter 1
Product Quality Guidelines
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Chapter 2
Fulfilled From Store (FFS)
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Chapter 3
About Rejections, Returns, and Cancelled Orders
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Chapter 4
Returns Report
Chapter 4: Returns Report
What is the Returns Report?
The Returns Report is currently only displaying information for PFC (Joo Koon) returns.
The Returns Report will show sellers what to expect to receive in returns from Marketplace within 3-5 days during next pick-up from the scheduled return date stated.
The report will also display the reason of returns and the action/expectation that sellers should have for each item returned.
The current version of the Returns Report only includes returns tagged to Form 2 Returns and currently does not include returns due to rejections ( Form 1 Returns). To recap on Form 1 and Form 2 returns please read Chapter 3: About Rejections, Returns, and Cancelled Orders.
How to Access the Returns Report?
In the Seller Portal, under Reports -> Return Report
Understanding the Returns Report
Once a valid date range is selected, the report will be displayed as follows:
Quantity = the expected return/refunded quantity
Return Date = the date of return scheduled by our warehouse
*Note: Please allow 3-5 days from the scheduled return date for our transporters to pick-up the returns from the warehouse and deliver it to you during your next pickup.
Amount = the refunded amount that will automatically be reflected in the sales breakdown report
*Note: any debit/credited amounts will be reflected within the sales cycle of the displayed return date
Reason = a brief description of the reason for return
Action = next steps/instructions for sellers
List of possible returns/refund reasons and actions
List of possible returns/refund reasons and actions
Important Note:
For ‘Customer Service Ticket’ and ‘Failed Delivery after payment made to seller’ reasons that you see in the returns report, please expect to see in the sale breakdown report a credit line and a debit line for the same sales transaction. This will result in the net zero non-payment to sellers.
Important Notes:
For WH Damage/Missing Compensation, sellers will automatically be credited for the damaged/missing items, which will be reflected in your sales breakdown report.
Do note that Pick Date and Picklist will be blank because of the nature of SKU level packing.
We are currently unable to identify from which picklist these refunds are from, the way to identify these refund lines in the sales breakdown report is as follows.
To identify these credit lines in your sales breakdown reports, look out for the following identifiers in:
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