EFQM Innovation Lens 2021-2022

Dubai Electricity and Water Authority (DEWA) has achieved the EFQM Innovation Lens with an impressive score of 800 (8 stars level), marking the highest level of excellence in Innovation Management globally. This notable accomplishment positions DEWA as the pioneering organization to receive such recognition on a global scale.

The outstanding achievement in Innovation Management underscores the establishment of a robust innovation culture within DEWA, supported by a clear strategy and seamlessly integrated end-to-end processes and systems that extend throughout the organization and its value chain. Over the strategic cycle, DEWA has emerged as an 'innovation exemplar,' recognized both within and beyond its sector for its remarkable innovation-driven performance.

The EFQM's Innovation Lens, introduced by the European Foundation for Quality Management, provides a comprehensive framework to evaluate the activities, processes, and cultural elements that foster innovation and facilitate its growth. It emphasizes the measurement of tangible business impact, particularly in relation to an organization's strategic direction and the effectiveness of its execution.

In line with its mission to support organizations in enhancing their performance, EFQM offers data-driven, analysis-based tools designed to provide meaningful insights. These tools empower organizations on their journey toward excellence by facilitating the development of processes that foster sustainable innovation. Furthermore, they provide a valuable measure for assessing innovation performance and validating evidence of innovative activity within organizations.