CACB Reengineering

Project Title: CACB- Yemen Reengineering

Duration: August 2008 – May 2010

Role: Project Manager

Project Overview:
The CACB Reengineering Project was a comprehensive transformation initiative designed to modernize and optimize the bank’s structure, operations, and service delivery. Covering all departments and branches, the project aimed to enhance efficiency, strengthen customer experience, and align the organization with leading banking and management practices.

Project Description:
As the Project Manager, I led the full-scale reengineering of the bank’s functions and services. This included conducting in-depth diagnostics, identifying process inefficiencies, and designing integrated solutions to ensure operational excellence. The project also emphasized technology enablement, organizational agility, and capacity development to sustain improvement and growth.

Key Deliverables:

1. Comprehensive Process Redesign: Reengineered all operational processes to achieve efficiency, transparency, and alignment with strategic priorities.

2. Organizational Restructuring: Redefined departmental structures and branch operations to promote accountability and seamless coordination.

3. System and Workflow Integration: Implemented unified systems to streamline communication, data flow, and decision-making.

4. Capability Development: Enhanced workforce skills and readiness to support the new operating model.

5. Strategic and Operational Enhancements: Developed a five-year strategic plan.

6. Redesigned and restructured all branches.

7. implemented a new Human Resources system and introduced a new Operating System to support sustainable growth and operational excellence.
   
   

Outcome:
The project culminated in a fully reengineered and revitalized banking operation, establishing a strong foundation for strategic growth, improved governance, and superior service quality.