About me

1. Introduction

Welcome to my professional space.
I am Dr. Mohammad Farhan, an experienced leader and consultant in business and organizational excellence, based in Dubai, UAE.

For About four decades, I have worked across government and private sectors, helping organizations achieve sustained performance, innovation, and excellence.
My work combines a deep academic background with extensive consulting and leadership experience — guiding institutions toward continuous improvement and future readiness.

2. Professional Overview

I hold a Ph.D. in Business Economics and am a Certified Public Accountant (CPA).
I am also a certified expert and assessor under the European Foundation for Quality Management (EFQM), reflecting my dedication to institutional excellence and sustainability.

Key Certifications:

• EFQM Certified Sustainability Expert (2025–2028)

• EFQM Certified Assessor (since 2009)

• Certified EFQM Innovation Assessor

• Certified Public Accountant (AICPA)

My professional approach integrates analytical thinking, leadership excellence, and innovation frameworks, ensuring organizations can achieve measurable, long-term success.

3. Experience and Career Highlights

Senior Manager – Corporate Excellence, DEWA (Dubai Electricity and Water Authority)

2015 – Present | Dubai, UAE

Leading the Excellence Department, I manage strategic portfolios under the Dubai Government Excellence Program (DGEP), the Global Star Rating System, and international models such as EFQM and the Deming Prize.
My work focuses on service improvement, performance enhancement, and innovation alignment with Dubai’s Government Excellence vision.

Managing Partner – Global Consultancy

2009 – 2020 | Amman, Jordan

As Managing Partner, I led numerous organizational development and excellence projects across the region.
My focus areas included strategy formulation, self-assessment, process improvement, and leadership development — helping clients align operations with global excellence standards.

Excellence Expert – Dubai Municipality

2014 – 2015 | Dubai, UAE

In this project, I led the assessment and strategy development for the International Relations and Partnerships Sector, formulating key strategies including:

• Marketing Strategy

• Knowledge Management Strategy

• CSR Strategy

The engagement also covered Corporate Culture Assessment, Self-Assessment, and preparation for Excellence Awards at the national and government levels.

Advisor – Jordan Securities Commission

2007 – 2011 | Amman, Jordan

Responsible for development and excellence initiatives, including leadership, strategic planning, HR systems, and process optimization to elevate institutional maturity and governance.

Managing Director – CSC Jordan (Credit Card Services Company)

2004 – 2010 | Jordan

Led company transformation through business development, operational restructuring, and strategic growth initiatives that improved competitiveness and financial stability.

Executive Manager – Business Development and Product Management, The Housing Bank for Trade & Finance

1996 – 2004 | Jordan

As Executive Manager for Business Development and Product Management, I was responsible for managing and developing the bank’s retail and corporate product portfolio, covering credit cards, debit cards, current accounts, savings accounts, time deposits, and related financial products.

My role also encompassed research and development (R&D) functions, focusing on the creation, enhancement, and innovation of banking products and services. I led efforts to identify emerging market trends, design new financial solutions, and continuously improve existing offerings to meet customer needs and regulatory standards.

Through a strategic and data-driven approach, I contributed to expanding business opportunities, strengthening partnerships, and enhancing the bank’s competitive position. These efforts supported sustainable growth, customer satisfaction, and the long-term development of the bank’s product portfolio.

4. Areas of Expertise

• Business and Organizational Excellence

• EFQM, DGEP, Deming Prize, and SKEA Models

• Strategic Planning & Policy Deployment

• Process Optimization & Service Innovation

• Internal Audit & Governance

• Leadership Assessment & Development

• Data-Driven Decision-Making & Performance Analytics

My consulting approach emphasizes integration of innovation, sustainability, and digital transformation within excellence frameworks — helping organizations become more adaptive and future-ready.

5. My Philosophy

“Excellence is not a destination — it is a continuous journey of learning, innovation, and transformation.”

I believe that sustainable success comes from systematic improvement, leadership commitment, and a culture of collaboration.
My mission is to help organizations design and implement excellence frameworks that enable them to learn, evolve, and lead in an ever-changing world.

6. Connect with Me

If you wish to explore collaboration opportunities or learn more about my work, please visit my LinkedIn profile:  linkedin.com/in/drmfarhan

Emil Me: maf109@gmail.com

Call me on : +971566100896/+962795722982