Dubai Model 2020

DEWA actively participated in the annual Dubai Model Center improvement initiatives aimed at enhancing services for customers. In 2020, DEWA contributed to the "Smart Living" initiative.

The "Smart Living" initiative revolutionized the consumption verification experience by empowering all DEWA customers to take proactive steps in verifying their consumption, thereby engaging them in their energy usage. Rather than reacting passively, customers were encouraged to witness firsthand the impact of their lifestyle choices on their consumption.

In developing this initiative, the focus was on enabling customers to self-verify their consumption while ensuring scalability and efficiency. As part of the Innovation Team involved in crafting this initiative throughout 2020, I played a significant role in its development.

DEWA's efforts were recognized with the prestigious Hamdan Flag, which was presented by HH Sheikh Hamdan Bin Mohammed during the Hamdan Hub Ceremony on 07/04/2021, showcasing DEWA's commitment to innovation and excellence.