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Outcome: Participants leave able to demonstrate foundational coaching competence across Coaching, Self-Management, and Context Management standards, with real practice, feedback, and integration.
Purpose of coaching contracts (psychological + practical)
Setting scope, boundaries, expectations, and outcomes
Ethical alignment (COMENSA principles)
Practice: Live contracting conversations
Outcome: Clear, ethical, outcome-focused coaching agreements
Active listening at mastery level
Powerful questioning vs leading questions
Silence, presence, and minimal intervention
Language patterns that shift thinking
Practice: 10-minute coaching rounds with feedback loops
Outcome: Clear, non-directive, client-centred communication
Psychological safety in coaching relationships
Empathy vs sympathy
Congruence and authenticity
Non-verbal alignment and energy matching
Exercise: Rapport-building drills + peer reflection
Outcome: Ability to establish trust quickly and deeply
How insight emerges in coaching conversations
Reflective questioning techniques
Challenging assumptions without confrontation
Turning conversation into learning moments
Practice: “Awareness breakthrough” coaching session
Outcome: Client shifts perspective and self-awareness increases
Combining contracting → rapport → awareness
Full 20-minute coaching practice session
Structured feedback using COMENSA behavioural markers
What behaviours strengthened trust and awareness?
Where did you default into advising or leading?
What needs refinement tomorrow?
Turning insight into action plans
Commitment language vs intention language
Accountability without judgment
Follow-up structures that work
Practice: Action design coaching session
Outcome: Clients leave with clear commitments and ownership
Coach as instrument of coaching
Emotional triggers and bias awareness
Reflection in real time during sessions
Feedback integration
Exercise: Self-awareness journaling + peer feedback loops
Outcome: Coach recognises internal states while coaching
Continuous improvement mindset
Reflective practice frameworks
Coaching supervision principles
Building a development plan as a coach
Activity: Personal coaching development roadmap
Outcome: Clear growth trajectory beyond certification
What coaching presence actually feels like
Staying grounded under pressure
Letting go of ego, fixing, and directing
Deep listening states and stillness
Practice: Silent presence coaching drills
Outcome: Ability to hold powerful, non-reactive presence
Cultural awareness in coaching (South African + global context)
Language, identity, and bias in coaching conversations
Inclusive questioning and non-assumptive listening
Working across difference with respect
Exercise: Cross-perspective coaching triads
Outcome: Inclusive, culturally intelligent coaching approach
30-minute live coaching session
Assessed using COMENSA behavioural standards
Structured peer + facilitator feedback
What kind of coach are you becoming?
Strengths and gaps across 9 behavioural standards
Next steps toward accreditation readiness
Coaching practice logbook
COMENSA behavioural self-assessment checklist
Personal development plan
Recorded coaching session (optional for review)