BUSINESS CLOSURE & TEACH-OUT POLICY

1. Purpose

This policy ensures that all enrolled learners are protected in the event that Level123coaching.co.za

• Ceases operations

• Suspends training delivery

• Is acquired or merged

• Discontinues an accredited programme

The organisation is committed to ensuring learners experience a fair, transparent, and uninterrupted learning pathway wherever reasonably possible.

2. Scope

This policy applies to:

• All learners currently enrolled in any programme

• All active cohorts

• All mentor coaching / supervision arrangements linked to programmes

• All assessment or credential pathways in progress

3. Definitions

Teach-Out Period
The structured continuation of learning and assessment after a programme is discontinued.

Closure Event
Any situation where the organisation can no longer deliver a programme in its current form.

Programme Discontinuation
Permanent or temporary cessation of a specific course or certification pathway.

4. Business Closure Principles

In the event of closure, the organisation commits to:

1. Learner protection first

2. Completion pathway where feasible

3. Transparent communication within 10 business days

4. No sudden termination of active learning cohorts

5. Preservation of learner progress records

5. Teach-Out Commitment

Where a programme is discontinued, the organisation will provide one or more of the following options:

5.1 Completion Pathway

• Continue existing cohorts until graduation

• Maintain all scheduled teaching, mentoring, and assessment

• Honour original programme outcomes

5.2 Alternative Programme Transfer

• Transfer learners to an equivalent accredited programme

• Ensure minimal disruption to progression requirements

• Map prior learning to new curriculum where possible

5.3 Partial Teach-Out Support

If full continuation is not possible:

• Provide access to remaining learning materials

• Offer recorded sessions or equivalent content

• Provide limited mentor coaching support for completion

5.4 Financial Resolution

Depending on circumstances:

• Pro-rata refunds for un-delivered services, OR

• Credit transfer to alternative programmes, OR

• Extended access at no additional cost

6. Learner Communication Protocol

In a closure event, the organisation will:

• Notify learners within 10–15 business days

• Provide a written closure plan

• Host a live information session (where possible)

• Assign a designated support contact for transition queries

Communication will include:

• Reason for closure (where appropriate)

• Impact on current learners

• Available completion options

• Timelines and next steps

7. Record Keeping & Certification Integrity

The organisation will:

• Maintain secure learner records for a minimum of 5–7 years

• Provide verification of completed learning hours

• Ensure continuity of mentor coaching records

• Support credential applications where applicable

8. Accreditation Compliance (if applicable)

If the programme is accredited by a professional body (e.g. ICF or equivalent):

• Teach-out arrangements will comply with accreditation standards

• Learners will retain eligibility for credential pathways where requirements are met

• Accreditation partners will be notified where required

9. Responsibility

Responsibility for executing this policy lies with:

• Programme Director

• Academic/Training Lead

• Operations Lead

A Teach-Out Coordinator may be appointed during closure to manage learner transition.

10. Policy Review

This policy will be reviewed:

• Annually, or

• Upon any major accreditation change, or

• Following organisational restructuring

 Optional Add-On (Advanced Upgrade)

Continuity Assurance Clause

Where commercially viable, the organisation will prioritise:

• Completion of cohorts in progress

• Preservation of mentor coaching relationships

• Continuity of faculty where possible

 Why this matters (ICF context insight)

Policies like this are increasingly required because global coaching bodies are pushing:

• Stronger learner protection standards

• Clear programme accountability

• Reduced risk of “abandoned cohorts”

• More formalised education governance systems

If you want, I can also:

• turn this into a branded ICF-accredited school policy document (PDF-ready)

• or adapt it specifically for a mentor coaching / MCQ training programme

• or simplify it into a website version for compliance pages

Just tell me.

No dingbats, the organisation is called Level123coaching.co.za

Got it — here is a clean, formal, no-dingbats, compliance-ready version tailored for Level123coaching.co.za.

BUSINESS CLOSURE AND TEACH-OUT POLICY

Level123coaching.co.za

1. Purpose

This policy outlines how Level123coaching.co.za will manage the orderly closure, suspension, or discontinuation of any coaching programme to ensure that all enrolled learners are treated fairly and that their learning journey is protected wherever reasonably possible.

The intention of this policy is to ensure continuity, transparency, and academic integrity in the event of business or programme closure.

2. Scope

This policy applies to all individuals enrolled in any programme offered by Level123coaching.co.za, including but not limited to:

• Coaching certification programmes

• Mentor coaching programmes

• Skills development courses

• Workshops and cohort-based learning

• Any accredited or non-accredited learning pathways

3. Definitions

Business Closure Event
Any situation in which Level123coaching.co.za permanently ceases operations or can no longer deliver a programme in its current form.

Programme Discontinuation
The decision to permanently stop offering a specific programme or course.

Teach-Out Period
A defined period during which enrolled learners are supported to complete their learning following programme discontinuation.

4. Principles of Closure

In the event of closure or programme discontinuation, Level123coaching.co.za will adhere to the following principles:

• Learner protection takes priority over operational convenience

• Active learners will not be left without a completion pathway where reasonably possible

• Communication will be timely, clear, and transparent

• Learner progress and records will be preserved securely

• Ethical responsibility to learners will be maintained throughout transition

5. Teach-Out Arrangements

Where a programme is discontinued, Level123coaching.co.za will implement one or more of the following teach-out options depending on feasibility:

5.1 Completion of Existing Cohorts

Where possible, all currently enrolled cohorts will be allowed to complete their programme under the original structure, including scheduled learning, mentor coaching, and assessment.

5.2 Programme Transfer

Learners may be offered the opportunity to transfer into a comparable programme offered by Level123coaching.co.za or a suitable partner organisation, where equivalency can reasonably be maintained.

5.3 Partial Teach-Out Support

If full programme continuation is not possible, learners may be provided with:

• Access to remaining course materials

• Recorded learning content

• Alternative assessment arrangements where applicable

• Limited mentor coaching support to complete key requirements

5.4 Financial Consideration

Depending on circumstances, learners may receive one or more of the following:

• Pro-rata refunds for undelivered components

• Credit toward alternative programmes

• Extended access to learning materials without additional cost

6. Communication Process

In the event of a closure or programme discontinuation, Level123coaching.co.za will:

• Notify all affected learners within a reasonable timeframe (typically within 10 to 15 business days)

• Provide written communication outlining the closure plan and implications

• Offer a live or recorded information session where appropriate

• Assign a dedicated contact person to support learner queries during transition

7. Record Keeping and Certification

Level123coaching.co.za will:

• Retain learner records for a minimum of five years following programme completion or closure

• Provide confirmation of completed learning hours upon request

• Maintain integrity of mentor coaching and assessment records

• Support learners in credential or external accreditation processes where applicable

8. Accreditation Compliance

Where programmes are aligned with external accreditation bodies, including the International Coaching Federation or equivalent organisations:

• Teach-out arrangements will comply with applicable accreditation requirements

• Learners will not be disadvantaged in meeting credentialing requirements where possible

• Relevant accrediting bodies will be informed of material programme changes where required

9. Responsibilities

Responsibility for the execution of this policy rests with:

• Programme Director

• Academic Lead

• Operations Lead

A designated Teach-Out Coordinator may be appointed during any closure or transition period to oversee learner support and continuity.

10. Policy Review

This policy will be reviewed annually or when required due to:

• Accreditation updates

• Regulatory changes

• Organisational restructuring

• Significant changes in programme delivery model